Simphiwe Mangale

I am an experienced Helpdesk Agent with 2 years of experience in providing technical support to both individuals and businesses. Throughout my career, I have honed my ability to quickly diagnose issues, resolve technical problems, and ensure that users have a seamless experience with their systems. I specialize in troubleshooting software, hardware, and network issues.

My key responsibilities include using ticketing systems to track issues and resolutions, prioritizing tasks based on urgency and impact.

Offering remote assistance using tools like TeamViewer, Remote Desktop, and other support software to troubleshoot and resolve issues from a distance.

Using forms of communication like incoming calls, WhatsApp and emails to guide the client through basic troubleshooting.

I am always eager to take on new challenges and improve my problem-solving abilities. I’m passionate about technology and enjoy helping others get the most out of their devices and software.