Open to opportunities

Simone Delgado

@simonedelgado

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Customer and merchant support specialist focused on remote, compliant operations and fast problem-solving.

United States

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What I'm looking for

I’m looking to continue building a high-impact remote customer service career, expanding my virtual assistance and operational excellence skills for international environments—staying organized, proactive, and focused on continuous improvement.

I’m a customer-focused professional with strong experience in remote customer support, merchant assistance, and administrative coordination for U.S.-based companies. In my current role as a Merchant Support Specialist, I provide advisory support to merchants across the United States and help resolve complex financial and operational issues.

I handle financial reconciliations, batch closures, commissions, policies, and exception handling, while delivering technical guidance on POS devices to ensure correct transaction usage and accuracy. I clarify transaction events and discrepancies during daily and monthly settlements, maintain detailed interaction records for compliance, and adapt quickly to evolving procedures and system updates.

Before this, I built customer-facing strength as a Bilingual Telephone Advisor supporting senior clients, and as a Multifunctional Sales Consultant managing POS terminals, inventory control, and in-store customer service. I also support international guests as a Receptionist and develop visual marketing assets using Adobe Illustrator, Photoshop, and After Effects—so I bring both operational discipline and customer-centered communication. I’m currently seeking to deepen expertise in customer service and virtual assistance roles, contributing value through organization, proactive support, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Merchant Support Specialist

Neteivia

Sep 2024 - Jan 2026 (1 year 4 months)

Provided merchant customer service for the USA market, advising on financial reconciliations, batch closures, commissions, and exception handling. Resolved POS transaction discrepancies during settlements and maintained compliant interaction records while supporting merchants with technical guidance.

Merchant Support Financial Reconciliations POS Support Batch Closures Customer Service Technical Support

Telephone Advisor (Bilingual)

Santo Remedio

Feb 2024 - May 2024 (3 months)

Delivered bilingual customer service and sales support to senior clients, providing personalized guidance for health supplement products. Maintained a professional, empathetic, customer-centered communication approach to support client satisfaction.

Bilingual Customer Service Sales Support Customer Communications Product Guidance Customer Satisfaction Empathy Upselling Cross selling Bilingual Support

Multifunctional Sales Consultant

Roland – Mabel Trading

Feb 2023 - May 2023 (3 months)

Provided in-store customer service and sales support, managing POS terminals and supporting inventory control and merchandise organization. Assisted merchandising strategy efforts to improve product visibility and sales performance.

Customer Service POS Terminals (Datafast)Inventory Control Merchandising Product Presentations Retail Operations Upselling Customer Relationship Management

Hotel Receptionist

Hotel Manso Boutique

Sep 2022 - Nov 2022 (2 months)

Managed front desk operations, reservations, and guest services while supporting international guests with advanced English communication. Handled bookings across Booking, Expedia Collect, and Airbnb platforms to support smooth check-in and guest needs.

Front Desk Operations Reservations Management Guest Service English Communication Airbnb Support Customer Service Problem Solving

Marketing & Visual Coordinator

P-Guiss’s

Apr 2022 - Sep 2022 (5 months)

Designed and executed visual marketing strategies for a restaurant brand launch, creating photo and video content to improve customer attraction and retention. Strengthened brand identity using Adobe Illustrator, Photoshop, and After Effects.

Visual Marketing Content Creation Photo Video Editing Brand Identity Adobe Illustrator Adobe Photoshop After Effects Creative Direction

Sales Specialist

Comsacebe – Urdesa

Jan 2019 - Jan 2020 (1 year)

Specialized in sales negotiation and customer relationship management, providing effective product presentations. Delivered after-sales support to maintain customer relationships and drive continued satisfaction.

Negotiation Customer Relationship Management Product Presentations Customer Service Relationship Building Retail Sales Problem Solving