At Barclays, I supported PPI complaint handlers with complex technical and procedural queries, applying FSA requirements, Barclays policies and internal procedures in a regulated environment.
I developed Excel-based reporting tools that processed complaint records into management information and simplified a complex reporting process. I also supported quality assurance and delivered training for new complaint handlers through accreditation.
At Haven Gardens, I built and operated an independent landscaping, property maintenance and improvement business, managing customer enquiries, quotations and project delivery.
At Haven Renovation Ltd, I manage renovation and maintenance projects from initial assessment through estimating, planning and delivery. I research practical solutions, manage competing priorities and keep clients and suppliers informed.

