Chris Richards

Investigated all customer and third-party complaints end-to-end, implementing resolutions and offering final responses under regulatory timeframes and guidelines. Managed multiple work streams of cases, providing signposting and completing timeframes and notes of any decisions, findings, and rationale.

Assisted in the proliferation of shares to raise £7 billion for National Grid plc, processing payments for allotted shares. Managed a team of call handlers, taking escalations, de-escalating complaints, and providing overall support.

Assisted Work Coach applicants with the application process, vetting, interview, and recruitment. Responded to calls and emails, providing excellent advice and customer service while performing ID&V and Data Protection on every call.

Complied with SRA rules on handling Client and Business money, sorting and forwarding incoming mail such as bills, cheques, and remittances. Performed banking and posting of cheques for disbursements and client's, and migration of case data to new systems.

Managed cases to investigate vehicle quality complaints under Financial Ombudsman timeframes, reviewing diagnostic reports and vehicle inspections. Assessed liability under consumer rights and supply of goods acts, mediating between dealerships, customers, and finance providers.

Engaged with the public to promote various products and brands, enhancing brand visibility and customer interaction. Represented clients at events, ensuring positive brand representation and achieving promotional targets.

Provided Quality Assurance and marked agents' calls, offering feedback and support to the team. Calculated refunds for remediation of interests, fees, and charges on business loan accounts.

Managed cases to a timescale and reviewed payment records, collating key dates and events to calculate correct pension payments for claims of funds. Calculated correct pension payouts, keeping accurate records of payment adjustments and corrections.

Grade: English (B), Art (B), IT (C), Maths (C), Science (CC)

Achieved grades in English (B), Art (B), IT (C), Maths (C), and Science (CC). Developed foundational knowledge across various subjects.

Grade: Computing (C), Biology (D), Art (C), Physical Education (D)

Completed A Levels in Computing (C), Biology (D), Art (C), and Physical Education (D). Gained specialized knowledge in these areas.

Studied a comprehensive curriculum covering Philosophy, Politics, and Law. Gained a strong understanding of legal frameworks, political systems, and philosophical concepts.