Owais Ramzan

As a Business Analyst with over 3 years of experience, I have successfully driven digital transformation and operational efficiency across various industries, including banking, education, and government. My expertise lies in process optimization techniques that deliver scalable solutions aligned with organizational goals. I excel in stakeholder management, end-to-end project delivery, and development collaboration, ensuring the seamless adoption of innovative solutions.

In my recent role as a Digital Business Analyst for The Conservative Party, I led the full Software Development Life Cycle (SDLC) for a CRM system implementation, centralizing data for improved accessibility and operational efficiency. I facilitated workshops, gathered detailed requirements, and created process maps and user stories to streamline project delivery. My proactive approach in coordinating UAT and training sessions ensured end-user readiness and successful adoption of the system.

Previously, I worked as a Finance Business Analyst at Vanquis, where I led enhancement projects and documented requirements using Given-When-Then syntax, ensuring precise alignment with business needs. My experience also includes roles in customer service and complaints management, where I honed my skills in negotiation, relationship building, and quality assurance. I am passionate about leveraging my analytical skills to drive impactful changes within organizations.