Open to opportunities

Tosin Osho

@tosinosho

Message

Results-driven Business Analyst with expertise in financial services.

United Kingdom

Message

What I'm looking for

I am looking for a role that values collaboration, innovation, and offers opportunities for professional growth.

I am a results-driven Business Analyst with over five years of experience delivering innovative business solutions within banking, payments, and financial services. My expertise lies in conducting in-depth business analysis, requirements gathering, and process improvement, particularly in Agile and Waterfall environments. I have a proven ability to engage stakeholders effectively, manage change, and assess feasibility, ensuring that business needs are met with precision.

Throughout my career, I have successfully led significant projects, including the migration of payment flows to ISO 20022 XML standards, which improved Straight Through Processing (STP) rates and reduced rework by 15%. My strong knowledge of payment systems, digital transformation, and IT architecture principles has enabled me to deliver value-driven solutions across both large programs and smaller projects. I am passionate about driving organizational readiness and facilitating workshops that align business and technical requirements.

Experience

Work history, roles, and key accomplishments

Current

Agile Business Analyst

Current

NatWest Banking Group

Jul 2021 - Jul 2024 (3 years)

Led business analysis for the ISO 20022 migration, ensuring compliance with industry regulations and payment solutions. Engaged with stakeholders to align business needs with technical solutions and developed detailed user stories. Facilitated workshops and supported change management initiatives, improving STP rates and reducing rework.

ISO 20022 Stakeholder Engagement Requirements Gathering Agile Methodologies Change Management Confluence Facilitation Regulatory Compliance

Business Process Analyst

Morses Club PLC

Apr 2021 - Jun 2021 (2 months)

Conducted gap analysis on lending processes to identify inefficiencies and streamline workflows. Led requirement gathering workshops and created Business Requirement Documents (BRDs) to secure sign-off for change initiatives, optimizing business operations through process maps and Target Operating Models.

Business Process Requirements Gathering Stakeholder Engagement Process Mapping Change Management BRD Creation Agile Methodologies

Agile Business Analyst

Provident Financial Group

Nov 2020 - Mar 2021 (4 months)

Designed and mapped As-Is and To-Be processes to enhance efficiency in lending operations. Led impact analysis and change management initiatives, reducing operational costs and validating process improvements through stakeholder engagement and workshops.

Process Improvement Stakeholder Engagement Change Management Agile Methodologies Process Mapping

Junior Agile Business Analyst

Lloyds Banking Group - Halifax

Jul 2019 - Feb 2020 (7 months)

Supported Agile delivery teams in refining and prioritizing user stories during sprint planning. Participated in sprint demos and retrospectives, assisting in backlog refinement to ensure alignment of business needs with project goals.

Agile Methodologies Agile Story Refinement Sprint Planning Backlog Management Team Collaboration Stakeholder Engagement

Complaint Handler

Packaged Bank Account

May 2015 - Dec 2018 (3 years 7 months)

Assisted in resolving customer complaints regarding packaged bank accounts by analyzing account terms and conditions. Ensured compliance with FCA regulations while providing detailed customer resolutions.

Customer Service Analytical Skills Communication Skills Problem Solving

PPI Complaint Handler

Risk Reg/Retail Operations

Nov 2012 - Apr 2015 (2 years 5 months)

Managed and resolved PPI-related complaints, ensuring adherence to FCA regulations and customer satisfaction metrics. Provided detailed resolutions to customers while maintaining compliance.

Customer Satisfaction Problem Solving Communication Skills Analytical Skills