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Aamir Sheikh

@aamirsheikh1

Quality Assurance Analyst at Pepper Advantage, reviewing customer outcomes and regulatory compliance across collections and recoveries.

United Kingdom

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At Pepper Advantage, I deliver quality assurance reviews focused on fair customer outcomes, regulatory compliance, and colleague competency. I have remained in the same core role through organisational transitions from Bradford & Bingley Group to UKAR, Computershare Loan Services, and Pepper Advantage.

I conduct end-to-end and customer journey reviews across litigation and non-litigation accounts, and carry out risk-based monitoring across Collections, Recoveries, and Financial Difficulties. I also review external debt collection agencies and support the implementation of FCA regulations, including Consumer Duty and Customer Outcomes.

I train, coach, and assess colleagues, including competency sign-off and training and competence reviews, and act as a subject matter expert for Quality Assurance and Customer Outcomes queries. Earlier in my career, I developed a pricing system for Flexitallic Ltd. using Visual Basic 6, SQL, and Microsoft Excel.

Experience

Work history, roles, and key accomplishments

Quality Assurance Analyst

Pepper Advantage

Oct 2010 - Oct 2026 (16 years)

Deliver QA reviews to ensure fair customer outcomes, regulatory compliance, and colleague competency. Conduct end-to-end and customer journey reviews across litigation and non-litigation accounts.

Quality Assurance Regulatory Compliance Customer Outcomes Call Quality Assessment Coaching Risk Based Monitoring FCA Compliance Consumer Duty Collections Agency Training Mentorship Process Improvement

Specialist Collector

Bradford & Bingley

Jan 2009 - Oct 2010 (1 year 9 months)

Managed arrears portfolios and agreed sustainable forbearance and repayment solutions. Delivered customer service through inbound and outbound contact and resolved complaints in line with policies.

Arrears Management Forbearance Customer Service Complaint Resolution Collections Credit Management Litigation LPA Receivership IT Support

Administrator

Yorkshire Building Society

Sep 2006 - Sep 2008 (2 years)

Managed mortgage account closures, portability requests, and customer refunds. Processed funds transfers, CHAPS payments, and cheque transactions.

Mortgage Servicing Account Management Payment Processing CHAPS Customer Service Compliance

Project Assistant Developer

Flexitallic Ltd

Mar 2006 - Aug 2006 (5 months)

Developed and implemented a comprehensive pricing system using Visual Basic 6, SQL, and Microsoft Excel. Automated production of client pricing lists, improving efficiency and accuracy.

Visual Basic 6 SQL Excel Pricing Systems Automation

IT Engineer

Computer People

Jul 2005 - Feb 2006 (7 months)

Provided IT support across multiple client environments through contract assignments. Performed hardware and software installations, upgrades, and system deployments.

IT Support Hardware installation Software Installation System Deployment Virus Scan Troubleshooting Network Installations Chip and PIN Remote Support

Education

Degrees, certifications, and relevant coursework

NOCN

Level 3 Diploma in Managerial Skills, Leadership and Management

2019 - 2021

Level 3 Diploma in Leadership and Level 3 Diploma in Managerial Skills, completed while working full-time and sponsored by Computershare Loan Services.

City & Guilds

Level 3 Diploma in Leadership, Leadership and Management

2019 - 2021

Level 3 Diploma in Leadership and Level 3 Diploma in Managerial Skills, completed while working full-time and sponsored by Computershare Loan Services.