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Simona Tomanova

@simonatomanova

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Resilient client service pro with sharp ops skills, clear communication & proven results mindset.

Cyprus

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What I'm looking for

I'm seeking a dynamic role that combines client relationship management with digital innovation, ideally in insurance or a related industry, where I can contribute my experience and continue growing professionally.

I am a dedicated insurance executive with a strong background in client service and operations. Currently, I manage a diverse portfolio of property insurance policies, ensuring optimal coverage for my clients. My proactive approach and ability to build trust have allowed me to maintain strong relationships with a wide range of clients, from individual homeowners to large property management firms.

Throughout my career, I have served as a key liaison with leading insurance providers, negotiating terms and placing policies that align with each client’s unique risk profile. My experience includes guiding clients through the claims process and conducting market research to identify new opportunities for growth. I pride myself on delivering personalized recommendations that meet evolving client needs and ensuring their financial stability.

Experience

Work history, roles, and key accomplishments

Current

Insurance Executive

Current

Pafilia

Dec 2022 - Present (2 years 7 months)

Manage client relationships across homeowners and firms by building trust and satisfaction. Oversee large insurance portfolios, ensuring strong coverage. Act as liaison with top insurers to place tailored policies. Review and advise on coverage gaps. Support claims processes and analyze market trends to enhance service and growth.

Certified Insurance Consultant

Soeasy Insurance Agents, SubAgents and Consultants Ltd,

Jan 2019 - Dec 2022 (3 years 11 months)

Educated clients on insurance plans, fees, and contracts. Served as liaison with insurers to ensure smooth service. Prospected new clients to drive growth. Conducted financial interviews, explained policies, and recommended tailored coverage. Managed renewals, maintained records, and supported clients through the full claims process.

Social Media Assistant

Ierokipiotis insurance agency ltd

Dec 2021 - Nov 2022 (11 months)

Managed social media accounts for small local businesses, including
content scheduling and audience engagement.
Assisted in designing landing pages and running paid advertising
campaigns (Facebook & Instagram Ads).
Provided performance reports and recommendations for campaign
improvement

Insurance Administrator

Amazon Insurance Agents consultants Ltd

Oct 2020 - Nov 2022 (2 years 1 month)

Professionally handled inquiries from international clients via email and phone, ensuring high service standards. Built strong client relationships, managed insurance software for admin tasks, prepared reports, audits, and payments. Created proposals and finalized policies with insurers. Supported sales operations and used CNP and METLIFE systems for efficient servicing.

Freelance Copywriter

EconAlert

Oct 2020 - Dec 2021 (1 year 2 months)

Created and edited SEO‑optimized content for the companyʼs
website, focusing on insurance, finance, and investment topics.
Published regular articles to improve engagement and search engine
rankings, aligned with target audience and marketing goals.
Collaborated with advisors to simplify complex topics into
client‑friendly language.

Customer Service Representative

Anytime Insurance Agents, SubAgents and Consultants Ltd

Nov 2013 - Dec 2018 (5 years 1 month)

Handled high volumes of calls and visits, delivering prompt, accurate service. Identified needs, resolved issues, and cross-sold insurance products. Promoted services, retained clients, and managed renewals. Processed payments, documents, and cancellations. Maintained records, supported claims, and provided daily admin support including cash handling and reporting.