Open to opportunities

Nicole Weber

@nicoleweber

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Experienced hospitality and customer service professional skilled in event management.

Cyprus

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What I'm looking for

I seek a client-focused role in hospitality, events, or operations where I can lead teams, improve guest experiences, and manage complex logistics in an international, collaborative environment.

I am a versatile hospitality and customer service professional with extensive experience managing households, coordinating events, and supporting clients across international environments. I deliver seamless guest and client experiences, manage complex operations, and lead teams with discretion, reliability, and a results-driven approach.

My background includes house management in Cyprus, multinational customer service roles handling high daily volumes of bookings and technical support, and ownership/management of event and travel businesses in Germany. I consistently achieve high satisfaction and resolution rates while improving operational efficiency and client retention.

Experience

Work history, roles, and key accomplishments

Current

House Manager

Current

Villa

May 2023 - Present (2 years 6 months)

Organised and managed 12+ household events yearly and maintained seamless guest experiences while supervising property, pets, vehicles, and staff operations.

Event Coordination Hospitality Staff Supervision Property Maintenance Administrative Operations Vendor Management

Customer Service Agent

Teleperformance

Aug 2021 - May 2022 (9 months)

Handled 60+ hotel reservations daily, maintained a 95% positive customer satisfaction rate, and resolved booking inquiries accurately while documenting interactions in CRM.

Customer Service Reserving CRM Guest Relations Communication Problem Solving Data Entry

Customer Service Agent

Teleperformance

Nov 2019 - Jul 2021 (1 year 8 months)

Assisted 70+ customers daily with technical support, met resolution time targets, and escalated complex cases while maintaining high customer satisfaction.

Technical Support Troubleshooting Customer Service Escalation Management Time Management Team Collaboration CRM Communication

Customer Service Agent

SYKES

Dec 2018 - Oct 2019 (10 months)

Supported billing inquiries and refunds for 70+ clients daily across multiple channels, achieving a 90% first-contact resolution rate and escalating critical issues as needed.

Billing Support Refunds Multichannel Support First Contact Resolutions Customer Service & Compliance Case Management

Customer Service Agent

KPAX Marketing

Jul 2018 - Oct 2018 (3 months)

Handled 60+ customer inquiries daily via phone and chat, maintained accurate customer records, and ensured timely support delivery.

Customer Support Phone Support Chat Support Data Entry Record keeping Time Management Communication Problem Solving

Owner / Event Service Manager

Plan N Weber & Mastouri

Feb 2015 - Jun 2018 (3 years 4 months)

Executed 25+ public events annually and directed marketing campaigns to increase customer engagement and expand market visibility.

Event Management Marketing Campaigns Client Relations Promotion Operations

Events Manager

Rhein Gastronomie GmbH

Oct 2012 - Oct 2016 (4 years)

Managed 200+ corporate and public events annually, developed event concepts, and oversaw VIP services, marketing, and employee management to enhance brand presence.

Event Management VIP Marketing PR Team Leadership Client Relations Operations Customer Engagement

Owner / Travel Consultant

Avolo GmbH

Nov 2009 - Dec 2013 (4 years 1 month)

Advised clients on complex travel planning and tailored vacation packages, expanding customer relationships and increasing repeat business.

Customer Relations Package Design Sales Communication

Travel Agent

ITT Internet Tele Touristik GmbH

Aug 1999 - Jun 2005 (5 years 10 months)

Oversaw tourism services across multiple airport branches, advised clients on travel arrangements, and managed personnel adjustments and staff training.

Branch Operations Staff Training Scheduling Administrative Support Market Analysis