Simona Lazarova
@simonalazarova
Multilingual customer support specialist with 10+ years’ experience—delivering German/English phone, email, and chat support with strong CRM skills.
North MacedoniaWhat I'm looking for
I’m a multilingual customer support specialist with 10+ years of experience across customer service, travel, hospitality, and call center support. I currently support customers via phone, email, and chat in German and English, using CRM and ticketing systems to resolve requests efficiently.
Previously, I worked with Gameforge AG as a support professional and earlier roles included sales and front desk reception at JK Travel and Four Points by Sheraton. I’m focused on clear communication, active listening, conflict resolution, and remote work—always aiming for a smooth customer experience.
Experience
Work history, roles, and key accomplishments
Provided customer support via phone, email, and chat to English and German customers. Managed support requests using CRM and ticketing systems.
Sales Agent
JK Travel
Jan 2014 - Jan 2018 (4 years)
Worked as a Sales Agent for JK Travel.
Front Desk Receptionist
Four Points by Sheraton
Jan 2012 - Present (14 years 6 months)
Worked as a Front Desk Receptionist at Four Points by Sheraton.
Education
Degrees, certifications, and relevant coursework
Simona hasn't added their education
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Availability
Location
North MacedoniaAuthorized to work in
Job categories
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