Simamkele Nyamezele
@simamkelenyamezele
I am a dedicated and goal-driven professional with experience in customer service, collections, and process operations.
What I'm looking for
I am a dedicated and motivated professional with strong experience in customer service, collections, and order processing. Over the years, I’ve worked in roles where I handled customer enquiries, assisted with placing orders, resolved escalations, and ensured customers received accurate and timely support. My background in collections has strengthened my negotiation skills, attention to detail, and ability to communicate clearly even in high-pressure situations.
I am also experienced as a process associate, where I monitored customer orders, followed up on order statuses, and provided product information while maintaining a high level of customer satisfaction. These roles have helped me develop strong problem-solving abilities, empathy, and the confidence to handle complex customer issues professionally.
In addition to my work experience, I have a passion for learning and professional growth. I’m particularly interested in roles that involve customer engagement, operations, and support. I enjoy working in environments where I can help people, streamline processes, and contribute to a positive customer experience.
Overall, I bring reliability, strong communication skills, and a genuine commitment to providing excellent service. I’m looking for opportunities where I can grow, add value, and build a long-term career.
Experience
Work history, roles, and key accomplishments
Process Associate
IGT Solutions
Jun 2024 - Present (1 year 7 months)
Managed customer enquiries and order processing, promoted additional products via inbound/outbound communication, and ensured accuracy and customer satisfaction through effective upselling.
Customer Service Representative
WNS
Dec 2023 - Jun 2024 (6 months)
Handled customer inquiries and issue resolution, processed orders and tracked deliveries, and supported upselling while maintaining accurate customer records and high satisfaction.
Collections Agent
Anthony Richards & Associates
Jan 2023 - Dec 2023 (11 months)
Contacted customers with overdue accounts to arrange payment solutions, updated account information, and maintained positive customer relationships while meeting collection targets and compliance.
Education
Degrees, certifications, and relevant coursework
Gobizembe High School
Grade 12 (Matric), General Secondary Education
2017 - 2018
Completed Grade 12 (Matric) with coursework including IsiXhosa, English, Mathematical Literacy, Life Orientation, Agriculture, Tourism and Life Sciences.
Availability
Location
Authorized to work in
Job categories
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