Lerato Zulu

I’m a motivated and reliable call centre professional with over a year of call centre experience at Anthony Richards and Associates (ARA). I pride myself on clear communication, strong problem-solving, and delivering excellent customer service even in sensitive situations.

In my role as a Call Centre Agent / Debt Collector, I handled both inbound and outbound calls to recover outstanding debts. I negotiated payment arrangements tailored to clients’ financial situations while staying professional and empathetic throughout every interaction.

I also focus on performance and reliability—I manage high call volumes, meet targets, and maintain accurate records of customer interactions and payments. I’m comfortable working under pressure, juggling multiple tasks, and contributing to team success in fast-paced environments.

My working style is grounded in accountability and service quality: conflict resolution and negotiation are strengths I use daily, and I’m committed to getting customers to the right outcome. I’m ready to bring the same consistency, care, and accuracy to a new customer-focused team.