Silviu Balan

Providing IT support to Italian and English speaking users globally, managing ticket lifecycles, troubleshooting application and OS issues, and collaborating with departments to enhance knowledge bases.

Managed employee performance KPIs, handled disciplinary meetings, ensured health and safety compliance, and coordinated daily management meetings for Sainsbury's warehouse.

Collaborated with restaurants to deliver food, driving significant distances daily while ensuring customer satisfaction and timely service.

Oversaw staff scheduling, inventory control, quality checks, and health and safety compliance while training staff and collaborating with the kitchen.

Provided customer service in car rentals, including delivery and pickup, maintenance checks, and detailed inspections of vehicles.

Supervised restaurant service and bar operations, prepared work areas, trained staff, and handled customer complaints.

Welcomed guests into VIP areas, trained staff, monitored service quality, and managed cash handling at the end of shifts.

Assisted guests with check-in/out processes, managed rental agreements, and conducted apartment inspections at the end of stays.

Studied Hospitality and Tourism Management, focusing on customer service, operational management, and industry standards in hospitality.