Open to opportunities

Kinga Woźniak

@kingawozniak

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Results-driven recruitment and customer service professional with 6+ years experience.

Poland

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What I'm looking for

I am looking for remote opportunities that foster collaboration, growth, and a focus on customer satisfaction.

I am a results-driven recruitment and customer service professional with over six years of experience across various industries. My journey has equipped me with a proven track record in talent acquisition, customer relationship management, and process optimization. I thrive in remote environments and am passionate about enhancing customer experiences while ensuring operational efficiency.

Throughout my career, I have successfully managed customer inquiries, optimized processes, and trained new staff, contributing to improved team retention and customer satisfaction. My expertise in utilizing CRM systems, Zendesk, and ATS software has allowed me to streamline operations and enhance service delivery. I am eager to leverage my skills in recruitment and customer service to drive success in a dynamic organization.

Experience

Work history, roles, and key accomplishments

Rental Sales Officer

Enterprise Car Rental Group

Oct 2023 - Oct 2024 (1 year)

Managed 30+ daily customer inquiries about vehicle availability and pricing, maintaining a high first-contact resolution rate. Partnered with branch manager to screen resumes and conduct interviews, improving team retention.

Customer Service Staff Training

Customer Service Representative

Bargain Car Rentals

May 2023 - Oct 2023 (5 months)

Finalized daily rental contracts using specialized rental software with high accuracy. Resolved customer complaints efficiently and professionally.

Payment Processing Vehicle Check In Out

Courtesy Shuttle Bus Driver

East Coast Car Rentals

Jun 2021 - May 2023 (1 year 11 months)

Safely transported passengers between airport terminal and office with zero incidents. Optimized shuttle routes in coordination with dispatch center, reducing average wait times.

Customer Service Customer Check Ins Outs

Customer Service Specialist

Wicked Campers

Sep 2019 - Apr 2020 (7 months)

Managed daily customer inquiries across multiple communication channels. Resolved customer issues using Zendesk ticketing system with excellent first-contact resolution rate.

Customer Relationship Management (CRM)Zendesk Technical Support Upselling

Recruiter Assistant

Goyello

Mar 2018 - Sep 2018 (6 months)

Screened 200+ resumes monthly, identifying top candidates for technical positions. Reduced time-to-hire by 20% through efficient candidate database management.

Candidate Database Management Job Posting

Human Resources Assistant

Thyssenkrupp Group Services

Nov 2017 - Mar 2018 (4 months)

Managed candidate database of applicants using ATS software with high accuracy. Coordinated onboarding for new employees, ensuring all documentation was completed accurately.

Onboarding

Education

Degrees, certifications, and relevant coursework

Adam Mickiewicz University in Poznań

Bachelor of Tourism and Hospitality, Tourism and Hospitality

Studied tourism and hospitality management, gaining knowledge in various aspects of the industry. Developed skills in customer service, event planning, and operational management relevant to the tourism sector.