Open to opportunities

Katarzyna Urbanik

@katarzynaurbanik

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Multilingual manager with extensive experience in customer support.

Poland

Message

What I'm looking for

I am looking for a dynamic role that values multilingual communication and offers opportunities for professional growth.

As a dedicated professional with a Master's Degree in German and Spanish, I have cultivated a diverse skill set that spans customer support, project coordination, and procurement. My career began in Germany, where I honed my language skills and developed a strong foundation in managing customer relationships. Currently, I serve as a Manager at a Window Maintenance and Glass Service in Munich, where I actively acquire new customers and ensure seamless service delivery.

Previously, I worked as an IT Customer Support Specialist at HCL Technologies, where I provided comprehensive support to business clients in both German and English. My experience includes troubleshooting Microsoft technologies and collaborating with support teams to resolve complex technical issues. I have also held roles in order management and procurement, where I streamlined processes and maintained strong relationships with suppliers and customers alike.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Window Maintenance and Glass Service

Nov 2023 - Present (1 year 10 months)

Actively acquired new customers and handled incoming calls and inquiries. Coordinated orders and deliveries, and created maps for service routes.

Customer Acquisition Customer Service Scheduling Invoicing Route Planning

IT Customer Support Specialist (German & English)

HCL Technologies

Nov 2022 - Present (2 years 10 months)

Provided comprehensive IT support to business clients via email, phone, and remote desktop sessions. Diagnosed and resolved issues related to user access, account configuration, and application functionality.

Microsoft Exchange Server Active Directory SharePoint)ServiceNow Troubleshooting Technical Support German English

Senior Associate, Order Management Team

Genpact Sp. z o.o.

Jun 2019 - Present (6 years 3 months)

Placed orders in SAP following company guidelines and prepared customer offers and quotations. Created invoices and managed customer contracts, including terminations and modifications.

SAP Order Management Invoicing Contract Management Process Improvement German

Procurement Specialist

Ecolab

Jun 2018 - Present (7 years 3 months)

Verified invoices from suppliers for accuracy and collaborated closely with the accounting team. Conducted training for new employees and maintained strong relationships with suppliers.

Supplier Management Training English German

Project Coordinator, Bayer

Capgemini

Apr 2017 - Present (8 years 5 months)

Placed orders in SAP according to company policies and managed detailed email correspondence with customers in German. Resolved technical issues over the phone and followed up on incoming shipments.

SAP Order Placement Technical Support German

Procurement Specialist

Mercateo AG

Aug 2014 - Present (11 years 1 month)

Created and processed purchase orders in accordance with company procedures. Ensured timely follow-up on incoming shipments and coordinated deliveries with the warehouse.

Inventory Management Supplier Communication

Call Center Agent

Deutsche Post

Dec 2013 - Present (11 years 9 months)

Managed and processed written customer complaints efficiently and professionally. Ensured customer satisfaction through effective communication and problem-solving.

Written Communication Customer Service Problem Solving

Education

Degrees, certifications, and relevant coursework

Philipps University Marburg & Universidad Oviedo

Master's Degree, German and Spanish

2005 - 2011

Completed a Master's Degree in German and Spanish, gaining proficiency in both languages and cultures. Studied at Philipps University Marburg in Germany and Universidad Oviedo in Spain.

Stefan-Czarnecki High School

High School Diploma, Math-Physics Profile

2000 - 2004

Obtained a High School Diploma with a Math-Physics Profile, focusing on advanced mathematics and physics concepts. Graduated from Stefan-Czarnecki High School.