Gabriel Grillo
@gabrielgrillo
Multilingual customer service professional with extensive tutoring experience.
What I'm looking for
I am a dedicated customer service professional with a rich background in providing exceptional support to clients across various sectors. With experience in both Italy and Poland, I have honed my skills in managing customer inquiries through phone, email, and live chat, ensuring a seamless experience for the Italian market. My journey has equipped me with a strong understanding of customer relations, time management, and logistics organization.
In addition to my customer service roles, I have a solid foundation in education, having worked as a private tutor for over two decades. My expertise spans subjects such as Mathematics, Physics, and Chemistry, and I have experience teaching in both English and Italian. This diverse skill set allows me to connect with students and clients alike, fostering an environment of learning and support.
Throughout my career, I have continuously sought to enhance my technical skills, including proficiency in Excel, SQL, and PowerBI. My academic background in Physics and Psychology has further enriched my analytical abilities, making me a well-rounded candidate for roles that require both interpersonal and technical expertise.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Concentrix
Jan 2023 - Jan 2024 (1 year)
Provided customer service for the Italian market through phone calls, emails, and live chat. Developed strong communication skills and problem-solving abilities while assisting customers.
Customer Service Agent
Webhelp
Jan 2022 - Jan 2023 (1 year)
Handled customer inquiries for the Italian market via phone, email, and live chat. Enhanced customer satisfaction through effective communication and support.
Concierge
MM Spa
Jan 2021 - Jan 2022 (1 year)
Managed guest relations and provided concierge services in a high-end environment. Developed skills in customer service and logistics management.
Receptionist
Mezzanotti Hotel
Mar 2014 - Feb 2020 (5 years 11 months)
Performed front-office and back-office activities, managed reservations, and handled customer inquiries. Strengthened organizational and communication skills.
Private Teacher / Tutor
Self-Employed
Apr 2006 - Jan 2020 (13 years 9 months)
Provided tutoring in Mathematics, Physics, and Chemistry for middle and high school students. Developed personalized teaching strategies.
Warehouse Worker
Suomy Motosport
Mar 2014 - May 2014 (2 months)
Worked as a packaging clerk, ensuring efficient handling and organization of warehouse operations.
Receptionist
Renato Hotel
Mar 2014 - May 2014 (2 months)
Provided customer service and managed phone calls and reservations. Enhanced skills in communication and customer relations.
Receptionist and Waiter
American Donuts
Jan 2013 - Mar 2014 (1 year 2 months)
Managed phone calls, cash register, and provided waiter service. Developed multitasking and customer service skills.
Freelance Translator and Interpreter
Self-Employed
Nov 1995 - Jan 2010 (14 years 2 months)
Provided translation and interpretation services for various projects, enhancing language skills and cultural understanding.
Trainee
University of Brasília
Jan 2006 - Jan 2007 (1 year)
Assisted in a Psychology laboratory, managing experimentation activities and data collection. Gained experience in statistical analysis.
IT Technician
Clínica de Periodontia do Dr. Fernando Grillo
Dec 1996 - Jul 1998 (1 year 7 months)
Installed computer systems, transcribed client files, and trained staff on computer usage. Developed technical and training skills.
Education
Degrees, certifications, and relevant coursework
Universidade de Brasília
Bachelor of Arts, Psychology
2004 - 2007
Studied Psychology for four years, gaining experience in laboratory settings and assisting in research projects.
Universidade de Brasília
Bachelor of Science, Physics
1998 - 2002
Studied Physics for four years, focusing on fundamental principles and applications in various scientific contexts.
Tinora High School
High School Diploma, High School Education
1994 - 1995
Completed a Scientific High School Diploma, focusing on foundational sciences and mathematics.
Brazil
High School Diploma, High School Education
1992 - 1993
Completed a Scientific High School Diploma, emphasizing science and mathematics education.
Availability
Location
Authorized to work in
Job categories
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