GG
Open to opportunities

Gabriel Grillo

@gabrielgrillo

Multilingual customer service professional with extensive tutoring experience.

Poland

What I'm looking for

I seek a role that values customer relations and offers growth opportunities.

I am a dedicated customer service professional with a rich background in providing exceptional support to clients across various sectors. With experience in both Italy and Poland, I have honed my skills in managing customer inquiries through phone, email, and live chat, ensuring a seamless experience for the Italian market. My journey has equipped me with a strong understanding of customer relations, time management, and logistics organization.

In addition to my customer service roles, I have a solid foundation in education, having worked as a private tutor for over two decades. My expertise spans subjects such as Mathematics, Physics, and Chemistry, and I have experience teaching in both English and Italian. This diverse skill set allows me to connect with students and clients alike, fostering an environment of learning and support.

Throughout my career, I have continuously sought to enhance my technical skills, including proficiency in Excel, SQL, and PowerBI. My academic background in Physics and Psychology has further enriched my analytical abilities, making me a well-rounded candidate for roles that require both interpersonal and technical expertise.

Experience

Work history, roles, and key accomplishments

MS

Concierge

MM Spa

Jan 2021 - Jan 2022 (1 year)

Managed guest relations and provided concierge services in a high-end environment. Developed skills in customer service and logistics management.

MH

Receptionist

Mezzanotti Hotel

Mar 2014 - Feb 2020 (5 years 11 months)

Performed front-office and back-office activities, managed reservations, and handled customer inquiries. Strengthened organizational and communication skills.

SE

Private Teacher / Tutor

Self-Employed

Apr 2006 - Jan 2020 (13 years 9 months)

Provided tutoring in Mathematics, Physics, and Chemistry for middle and high school students. Developed personalized teaching strategies.

SM

Warehouse Worker

Suomy Motosport

Mar 2014 - May 2014 (2 months)

Worked as a packaging clerk, ensuring efficient handling and organization of warehouse operations.

RH

Receptionist

Renato Hotel

Mar 2014 - May 2014 (2 months)

Provided customer service and managed phone calls and reservations. Enhanced skills in communication and customer relations.

SE

Freelance Translator and Interpreter

Self-Employed

Nov 1995 - Jan 2010 (14 years 2 months)

Provided translation and interpretation services for various projects, enhancing language skills and cultural understanding.

CG

IT Technician

Clínica de Periodontia do Dr. Fernando Grillo

Dec 1996 - Jul 1998 (1 year 7 months)

Installed computer systems, transcribed client files, and trained staff on computer usage. Developed technical and training skills.

Education

Degrees, certifications, and relevant coursework

UB

Universidade de Brasília

Bachelor of Arts, Psychology

2004 - 2007

Studied Psychology for four years, gaining experience in laboratory settings and assisting in research projects.

UB

Universidade de Brasília

Bachelor of Science, Physics

1998 - 2002

Studied Physics for four years, focusing on fundamental principles and applications in various scientific contexts.

TS

Tinora High School

High School Diploma, High School Education

1994 - 1995

Completed a Scientific High School Diploma, focusing on foundational sciences and mathematics.

BR

Brazil

High School Diploma, High School Education

1992 - 1993

Completed a Scientific High School Diploma, emphasizing science and mathematics education.

Tech stack

Software and tools used professionally

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