At MetroLink Distribution Services Ltd, I handled customer inquiries and tracked orders and shipments while coordinating with drivers, dispatchers, and warehouse staff.
I shared accurate ETAs and proactive delay updates, helping reduce repeat calls by 25%. I also resolved failed deliveries, returns, and cargo claims, closing 92% of cases within SLA.
I prepared delivery documentation and reports, and escalated urgent cases with full notes. My work improved resolution time by 20%.
I’ve supported customers by phone, email, and chat, and worked with shipment tracking, order processing, and delivery coordination. I hold a Customer Service Certificate.
