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@fredrickotieno1
Experienced logistics and customer service coordinator with 15 years' expertise.
I am an experienced logistics and customer service coordinator with over fifteen years of expertise in the logistics and warehouse supply chain sectors. My career has been dedicated to operational efficiency, and I thrive in team settings where collaboration is key to achieving goals. I have a strong track record of enhancing system efficiency and am always on the lookout for areas of improvement.
Throughout my career, I have developed a deep knowledge of customs clearance procedures for both airfreight and ocean freight. My effective problem-solving skills have allowed me to lead teams successfully, ensuring that logistics chains operate smoothly. I have experience in item tracking, communication with overseas agents, and inventory control, all of which contribute to my ability to deliver exceptional customer service.
I am committed to continuous learning and professional development within the logistics industry. My goal is to leverage my extensive experience and skills to contribute to a dynamic organization that values teamwork and operational excellence.
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Work history, roles, and key accomplishments
Darwish Interserve Facility Management
Dec 2021 - Present (3 years 11 months)
Logged client requests and complaints, and created daily schedules for the maintenance team. Coordinated with the maintenance team and management to ensure customer service delivery expectations were fulfilled.
Bollore Africa Transport & Logistics
Feb 2015 - Present (10 years 9 months)
Supervised and delegated tasks to team members, generating regular reports for management. Coordinated clearance and delivery of various cargo types for diplomats and returning residents, ensuring compliance with regulations.
DHL Global Forwarding
Mar 2009 - Present (16 years 8 months)
Updated and sent daily status reports to clients, providing timely updates on shipment ETAs. Prepared and verified shipping documents for customs clearance, ensuring targets and deadlines were met.
DHL Global Forwarding
Jan 2005 - Present (20 years 10 months)
Managed the handling and storage of products in the warehouse, ensuring safety and efficiency. Controlled and organized storage and inventory space, implementing new methods for improvement.
Kenya Airways Cargo
Jan 1998 - Present (27 years 10 months)
Provided daily IT support to end-users, including troubleshooting hardware, software, and in-house computer networks. Performed repair and maintenance of PCs and related devices, along with daily data backups.
Degrees, certifications, and relevant coursework
Certificate, Customs Procedures Training
2017 - 2017
Completed a specialized training program focused on customs procedures, enhancing knowledge in import/export regulations and compliance. Gained expertise in navigating complex customs documentation and processes.
Certificate, Customer Service Skills
2012 - 2012
Participated in a training program designed to enhance customer service skills. Developed proficiency in handling customer inquiries, resolving complaints, and maintaining positive client relationships.
Certificate, User Support Professional
2000 - 2000
Completed a program focused on user support, gaining skills in troubleshooting and providing technical assistance. Learned to support end-users with various software and hardware issues.
Diploma, Computer Studies
1994 - 1996
Undertook a comprehensive diploma program in computer studies, covering fundamental concepts and practical applications. Developed foundational knowledge in various computer-related subjects.
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