Fredrick Otieno

Logged client requests and complaints, and created daily schedules for the maintenance team. Coordinated with the maintenance team and management to ensure customer service delivery expectations were fulfilled.

Supervised and delegated tasks to team members, generating regular reports for management. Coordinated clearance and delivery of various cargo types for diplomats and returning residents, ensuring compliance with regulations.

Updated and sent daily status reports to clients, providing timely updates on shipment ETAs. Prepared and verified shipping documents for customs clearance, ensuring targets and deadlines were met.

Managed the handling and storage of products in the warehouse, ensuring safety and efficiency. Controlled and organized storage and inventory space, implementing new methods for improvement.

Provided daily IT support to end-users, including troubleshooting hardware, software, and in-house computer networks. Performed repair and maintenance of PCs and related devices, along with daily data backups.

Completed a specialized training program focused on customs procedures, enhancing knowledge in import/export regulations and compliance. Gained expertise in navigating complex customs documentation and processes.

Participated in a training program designed to enhance customer service skills. Developed proficiency in handling customer inquiries, resolving complaints, and maintaining positive client relationships.

Completed a program focused on user support, gaining skills in troubleshooting and providing technical assistance. Learned to support end-users with various software and hardware issues.

Undertook a comprehensive diploma program in computer studies, covering fundamental concepts and practical applications. Developed foundational knowledge in various computer-related subjects.