Open to opportunities

Mirriam Mary

@mirriammary

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Detail-oriented Freight Dispatcher with a strong customer service focus.

Kenya

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What I'm looking for

I am looking for a role that values strong communication and operational efficiency, where I can further develop my skills in logistics and customer service.

I am a highly organized and detail-oriented Freight Dispatcher with a proven track record in coordinating efficient transportation logistics and delivering exceptional customer service. My experience includes providing real-time updates, route assistance, and problem-solving support to drivers during transit, ensuring timely freight delivery and maintaining strong communication with all stakeholders.

Throughout my career, I have consistently achieved high customer satisfaction ratings, exceeding 95% by effectively resolving inquiries and complaints. My ability to negotiate competitive pricing and maintain strong relationships with carriers, brokers, and shippers has resulted in a significant increase in client retention. I am adept at utilizing dispatch software to optimize operational efficiency, and I thrive in fast-paced environments where I can manage multiple priorities.

Experience

Work history, roles, and key accomplishments

Freight Dispatcher

Agish Corporation

Feb 2024 - Mar 2024 (1 month)

Coordinated transportation logistics by providing real-time updates and route assistance to drivers. Maintained communication with brokers and shippers, ensuring timely delivery and resolving issues. Built strong relationships with stakeholders to secure consistent business.

Routing Communication Problem Solving Negotiation Time Management Relationship Management

Call Center Representative

OGLA Logistics

Jul 2023 - Jan 2024 (6 months)

Provided exceptional customer service by answering calls, addressing inquiries, and ensuring client satisfaction. Utilized various software tools to manage calls and maintain accurate records, achieving high call volume and customer satisfaction ratings.

Customer Service Communication Skills Problem Solving Software Management Time Management Database Management

Online English Teacher

Preply

Jan 2023 - Jun 2023 (5 months)

Taught English to students by enhancing their language skills through literature and discussions. Focused on improving clarity in speech and building confidence in public speaking.

Language Public Speaking Curriculum Development Communication Skills Time Management

Freight Dispatcher Trainee

Argymak Inc

Jan 2023 - Jun 2023 (5 months)

Assisted in scheduling drivers for freight deliveries and communicating with customers regarding shipment details. Prepared dispatch documents and maintained compliance with transportation regulations.

Scheduling Communication Documentation Route Planning Compliance Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

Coursera

Certificate, Customer Care

2019 - 2020

Attained Certificate in customer care and management, covering essential skills in customer service, communication, and relationship management.

KIM College

Diploma, Procurement

2016 - 2019

Attained Diploma in Procurement, focusing on the principles and practices of procurement management, supply chain strategies, and vendor relations.

Secondary School

Kenya Certificate of Secondary Education, General Education

2012 - 2015

Attained Kenya Certificate of Secondary Education, completing a comprehensive curriculum that prepared for further education and career opportunities.