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Silvia Fernandes

@silviafernandes1

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Call center operator at Maintarget who handled customer support and sales requests using TalkDesk.

Portugal

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What I'm looking for

I’m looking to apply my customer service, technical and commercial support, and sales experience in a new opportunity where I can contribute to customer satisfaction and business goals.

At Maintarget, I handled customer calls, answered questions, and provided technical and commercial support. I recorded and followed up on requests using TalkDesk.

I worked toward targets for customer service, satisfaction, sales, and retention.

At Mercadoria de Café Selecta, I restocked vending machines, monitored product stock, and cleaned and maintained equipment. I also assisted customers with product questions or problems.

Earlier, I supported customers and sales at Arouca City Tuga, and worked in cleaning at Vebego and textiles at Devistrong. I hold training as an Assistente de Educação Social and completed a Digital Marketing certificate through Santander Open Academy.

Experience

Work history, roles, and key accomplishments

Operadora de Call Center

Maintarget

Jan 2025 - Jan 2026 (1 year)

Managed customer phone support, provided technical and commercial assistance, and resolved issues using TalkDesk. Achieved targets for service, satisfaction, sales, and retention.

TalkDesk Customer Service Technical Support Sales Communication Skills Active Listening Problem Solving

Reposição e Manutenção de Máquinas de Café

Mercadoria de Café Selecta

Jan 2022 - Jan 2023 (1 year)

Restocked food and beverages in vending machines, organized inventory, and performed cleaning and maintenance of equipment. Assisted customers with product-related inquiries.

Inventory Management Equipment Maintenance Customer Service Organization

Empregada de Limpeza

Vebego

Jan 2021 - Dec 2021 (11 months)

Performed cleaning and maintenance of rooms and common areas, and contributed to laundry services. Adhered strictly to hygiene and safety standards.

Cleaning Hygiene Standards Safety Compliance

Vendedora

Arouca City Tuga

Jan 2017 - Jan 2018 (1 year)

Provided customer service, product information, and sales support. Operated the cash register, restocked merchandise, and managed inventory and store organization.

Customer Service Sales Cash Register Operation Inventory Management Store Organization