silvia fernandes
@silviafernandes2
Customer Support professional at Maintarget who handled technical and commercial support and tracked customer requests in TalkDesk.
PortugalWhat I'm looking for
At Maintarget, I handled customer calls, answered questions, and provided technical and commercial support focused on resolving problems. I recorded and followed customer requests in TalkDesk, while supporting service, satisfaction, sales, and retention goals.
At Selecta, I restocked vending machines, managed product stock, and cleaned and maintained equipment. I also answered customer questions and helped resolve product-related issues; earlier, I supported customers and sales at Arouca City Tuga, Ins.
Experience
Work history, roles, and key accomplishments
Operadora de Call Center
Maintarget
Jan 2025 - Jan 2026 (1 year)
Provided telephone customer service, technical and commercial support, and logged and tracked requests via TalkDesk. Focused on problem resolution, customer satisfaction, sales, and retention.
Reposição e Manutenção de Máquinas de Café
Selecta
Jan 2022 - Jan 2023 (1 year)
Restocked food and beverages in vending machines, organized and controlled product stock, and performed cleaning and maintenance of equipment. Addressed customer inquiries and supported problem resolution.
Vendedora
Arouca City Tuga
Jan 2017 - Jan 2018 (1 year)
Provided customer service, informed about products, prices, and promotions, and supported product selection and sales. Operated cash register, restocked merchandise, and organized the store.
Trabalhadora em Têxteis
Devistrong
Jan 2014 - Jan 2017 (3 years)
Worked in textile production, performing tasks related to manufacturing and quality control.
Education
Degrees, certifications, and relevant coursework
Santander Open Academy
Marketing Digital, Marketing
2024 - 2024
Completed a course in Digital Marketing, covering key concepts and strategies in online marketing.
Regenove CSP
Formação adicional, General
2020 - 2020
Completed additional training, enhancing professional skills.
Klubschule Migros
Formação adicional, General
2020 - 2020
Completed additional training, enhancing professional skills.
Escola Profissional
Assistente de Educação Social, Social Education
2011 - 2014
Completed a professional course in Social Education Assistance, gaining skills in social support and community engagement.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Job categories
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