Sandra Sousa
@sandrasousa
Call center e apoio ao cliente, com experiência em Alemanha e Portugal.
PortugalWhat I'm looking for
Trabalho com apoio ao cliente remoto e call center, atuando em equipas como C. Alemão no Concentrix Services Portugal e no Alemanha II - Prestação de Serviços.
Antes disso, fiz atendimento e suporte no call center Alemanha (com a Constructel Visabeira) e também funções administrativas em ambiente de e-commerce na Moments of Glass, Lda.
Também tive experiências em operações presenciais e administrativas, incluindo trabalho como operadora de caixa e funções de armazém na Transportes Pina & Sergio, Lda, Dia a Dia Portugal (Mini Preço) e na Benilde Confecções, Lda.
Consigo comunicar em alemão e português no dia a dia, e uso ferramentas como Microsoft Office, redes sociais e a internet para comunicação, pesquisa e investigação.
Experience
Work history, roles, and key accomplishments
Apoio ao Cliente Remoto / Call Center Alemão
Concentrix Services Portugal, Sociedade Unipessoal Lda
Oct 2024 - May 2025 (7 months)
Provided remote customer support in German via call center.
Apoio ao Cliente Remoto / Call Center Alemão
Randstad II - Prestação de Serviços, Lda
Oct 2023 - Oct 2024 (11 months)
Provided remote customer support in German via call center.
Apoio ao Cliente / Call Center Alemão
Constructel Visabeira
Jun 2023 - Sep 2023 (3 months)
Provided customer support in German via call center.
E-commerce / Administrativa
Moments of Glass, Lda
Nov 2020 - Jun 2023 (2 years 7 months)
Performed administrative and e-commerce tasks.
Administrativa
Transportes Pina & Sergio, Lda
Jan 2016 - Apr 2020 (4 years 3 months)
Performed administrative duties.
Operadora de Caixa
Dia Portugal (Mini Preço)
Oct 2010 - Oct 2014 (4 years)
Worked as a cashier operator.
Operadora de Armazém
Benilde Confecções, Lda
May 2007 - May 2008 (1 year)
Worked as a warehouse operator.
Empregada de Balcão
Satürner Café Einbeck
Jun 2000 - Jun 2004 (4 years)
Worked as a counter attendant.
Education
Degrees, certifications, and relevant coursework
Berufsbildende Schule I Northeim
Secondary School Diploma, General Education
2002 - 2003
Completed 12th grade at Berufsbildende Schule I Northeim.
Berufsbildende Schule Einbeck
Secondary School Diploma, General Education
2000 - 2002
Completed 10th and 11th grades at Berufsbildende Schule Einbeck.
Rainald-von-Dassel-Schule Dassel
Secondary School Diploma, General Education
1997 - 2000
Completed 7th to 9th grades at Rainald-von-Dassel-Schule Dassel.
Orientierungsstufe Dassel
Primary School Diploma, General Education
1995 - 1997
Completed 5th and 6th grades at Orientierungsstufe Dassel.
Grundschule Dassel
Primary School Diploma, General Education
1990 - 1995
Completed 1st to 4th grades at Grundschule Dassel.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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