Open to opportunities

Alejandro Acevedo

@alejandroacevedo

Customer service and operations professional experienced in client communication, administrative coordination, and problem resolution in fast-paced.

Spain

Message

What I'm looking for

I’m looking for a remote opportunity where I can grow professionally, contribute through strong customer service and operational support skills, and work in a collaborative and fast-paced environment. I value clear communication, continuous learning, and the opportunity to take ownership and help improve customer experiences.

Customer service professional with experience supporting clients, coordinating administrative processes, and managing operations in high-volume environments. Skilled at handling multiple responsibilities simultaneously while maintaining clear communication, organization, and efficient problem resolution.

Experienced working directly with customers, managing follow-ups, handling operational tasks, and supporting day-to-day business processes with accuracy and attention to detail. Comfortable adapting to new systems, learning quickly, and working independently in remote environments.

Known for being proactive, adaptable, and solution-oriented, with the ability to stay organized under pressure and maintain positive customer experiences in demanding situations.

Currently seeking remote opportunities in customer support, operations, virtual assistance, or administrative coordination.

Experience

Work history, roles, and key accomplishments

Insurance freelancer

CICALIFE

May 2024 - Sep 2025 (1 year 4 months)

Provided customer support and product guidance, managing multiple client interactions efficiently. Ensured timely responses, clear communication, and consistent service quality while building client relationships and improving satisfaction.

Customer Service Claims Processing Relationship Management Insurance Claims

Jefe de Taller

Tecnicentro Servicenter

Jan 2018 - Jan 2022 (4 years)

Managed customer support across automotive service processes, ensuring clear communication, service scheduling, and smooth coordination. Provided technical troubleshooting and after-sales support, explaining vehicle issues in a customer-friendly way. Handled multiple cases with follow-ups and maintained service quality under pressure.

Operational Coordination Customer Service Supplier Coordination Incident Management Budget Quote Follow Up Microsoft Excel Remote