Open to opportunities

Silsila Rai

@silsilarai

Message

I improve customer experiences through quality audits, technical support, and phone-based sales.

India

Message

What I'm looking for

I'm looking for a customer support, quality, or inside sales role where I can improve customer interactions, resolve escalations, support process improvements, and contribute to customer satisfaction and business growth.

I'm currently a Quality Executive at Dioxide Solutions, supporting TITAN customers through technical assistance, escalation handling, and high-value customer interactions.

I evaluate customer interactions, identify process improvements, and coach teams to strengthen service quality, first-call resolution, and customer satisfaction.

Previously at Ola Financial Services, I converted inbound and outbound calls into sales by understanding customer requirements, explaining products, and consistently working toward monthly targets.

My earlier sales experience at One Plus Office Solutions involved high-volume cold calling, generating business opportunities, and recommending products and services based on customer needs.

Experience

Work history, roles, and key accomplishments

Current

Customer Support / Quality Executive

Current

Dioxide Solutions

Jan 2024 - Present (2 years 8 months)

Provided technical support and resolved customer issues over phone calls with a high first-call resolution rate. Handled customer escalation calls professionally and managed high-value customer interactions.

Technical Support Call Handling Escalation Management Customer Satisfaction First Call Resolution

Sales Associate

Ola Financial Services

Apr 2021 - Dec 2023 (2 years 8 months)

Converted inbound and outbound calls into successful sales by understanding customer requirements. Achieved monthly sales targets through effective phone-based customer engagement.

Sales Inbound Calls Outbound Calling Customer Engagement

Sales Executive

One Plus Office Solutions

Apr 2019 - Jan 2021 (1 year 9 months)

Conducted high-volume cold calls to prospective customers to generate new business opportunities. Identified customer needs and recommended suitable products and services.

Cold Calling Lead Generation Recommendations