Saniya Undre
@saniyaundre
Experienced QA analyst focused on process improvement and performance.
IndiaWhat I'm looking for
I am an experienced QA analyst with 2.8 years of expertise in developing and implementing strategies aimed at enhancing both people and process performance. My strong belief in achieving positive results for the company drives my commitment to excellence in every task I undertake.
Throughout my career, I have honed my skills in evaluating calls, chats, and emails, providing insightful feedback to improve employee performance. My role has involved identifying root cause errors and implementing corrective actions, ensuring that processes run smoothly and efficiently. I have also engaged in calibration sessions with internal and external teams to maintain high standards in quality assurance.
My experience spans various roles, including Quality Analyst for pre-sales processes in a U.A.E based firm and as a Sales Associate in the EdTech sector. I am passionate about continuous learning and development, and I strive to make the best out of every opportunity presented to me.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Forehedge Marketing Pvt Ltd
Dec 2023 - Jan 2025 (1 year 1 month)
Evaluated calls, chats, and emails for quality assurance in the pre-sales process of UAE-based firms Hedge and Sachs and Foremen Fiefdom. Provided one-on-one feedback to improve employee performance and shared inputs with the support team to accelerate process performance.
Quality Analyst
Next Gen Infratech Solutions LLP Pvt. Ltd
Feb 2022 - Aug 2023 (1 year 6 months)
Served as a Quality Analyst for the EdTech Sales process (Tata Studi) and Customer Service Process (Pilgrim). Identified root cause errors and remediated them, while also conducting weekly/monthly TNI as per requirements.
Sales Associate
Next Gen Infratech Solutions LLP Pvt. Ltd
Feb 2021 - Jan 2022 (11 months)
Worked as a Sales Associate for the EdTech process. Contributed to sales efforts and gained experience in the educational technology sector.
Customer Relationship Operator
N Kumar & Bros Marketing Pvt. Ltd
Jul 2017 - Feb 2018 (7 months)
Operated as a Customer Relationship Operator for Titan Eye Plus/Helios. Managed customer interactions and ensured high levels of customer satisfaction.
Sales Intern
Tommy Hilfiger
Mar 2017 - May 2017 (2 months)
Completed an internship as a Sales Intern. Assisted with sales activities and gained practical experience in a retail environment.
Education
Degrees, certifications, and relevant coursework
Unknown
Post Graduate Diploma, Marketing Management
Grade: 70%
Completed a Post Graduate Diploma in Marketing Management through a hybrid program. Achieved a final score of 70%.
Mumbai University
BMS, Management Studies
Grade: 65%
Obtained a Bachelor of Management Studies from Mumbai University. Graduated with a 65% score.
Maharashtra Board
H.S.C., General Studies
Grade: 75%
Completed Higher Secondary Certificate from Maharashtra Board. Achieved a 75% score.
Maharashtra Board
S.S.C., General Studies
Grade: 63.40%
Completed Secondary School Certificate from Maharashtra Board. Achieved a 63.40% score.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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