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Sikander Yadav

@sikanderyadav

Customer Support Executive at ienergizer supporting enterprise PRI and Lease Line customers and resolving technical queries on first contact.

India

Message

At ienergizer, I support enterprise customers with PRI and Lease Line connections. I troubleshoot issues, resolve queries on first contact, and coordinate with the senior technical team when a request needs follow-up.

At Cogent E-Services, I handled Eicher breakdown-assistance calls and Haier email and escalation support. I tracked cases in Excel, worked with service partners and field engineers, and received Best Performer of the Month twice at ienergizer.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Executive

Current

ienergizer

Dec 2024 - Present (1 year 11 months)

Provide enterprise support for PRI and Lease Line connections, handling technical issues and coordinating with senior technical teams. Awarded Best Performer of the Month twice.

Enterprise Support Troubleshooting Client Communication Technical Requests Record keeping

Customer Support Executive

Cogent E-Services

Feb 2022 - Nov 2024 (2 years 9 months)

Handled inbound calls for Eicher on-road service and managed email and escalation support for Haier. Achieved high first-call resolution and customer satisfaction scores.

Excel Inbound Calls Email Support Escalation Handling Troubleshooting Customer Satisfaction First Call Resolution