Pooja Kumari

I’m an International Customer Support Executive with 3 years of experience handling global customers across different time zones. I manage inbound and outbound interactions via calls, email, and chat while maintaining quality standards and meeting performance targets.

I resolve customer queries efficiently, handle escalations, and provide effective solutions to complex concerns with empathy and strong problem-solving. I also manage high call volumes and focus on quick turnaround time to keep customer satisfaction high (CSAT).

I work well in fast-paced environments and collaborate with cross-functional teams to deliver seamless customer experiences. I’ve supported training new team members and sharing process knowledge to help the team maintain smooth operations.