Mansi mishra
@mansimishra2
I improve customer support and merchandising operations through CRM, reporting, vendor coordination, and Excel-based analysis.
IndiaWhat I'm looking for
I've supported customers at IEnergizer IT Services Ltd, resolving chat and email queries, documenting CRM interactions, and meeting SLA, quality, and productivity targets.
Across four years in merchandising, I've prepared Excel-based MIS reports, tracked orders and shipments, coordinated vendors and buyers, managed inventory records, and created business presentations.
Experience
Work history, roles, and key accomplishments
Merchandiser
IEnergizer IT Services Ltd
Prepared merchandising reports using Excel, coordinated with vendors and buyers, and tracked orders and inventory to support business operations.
Chat Executive / Customer Support Representative
IEnergizer IT Services Ltd
Resolved customer queries professionally and timely, maintaining high satisfaction. Coordinated with internal teams for issue resolution and documented interactions in CRM.
Education
Degrees, certifications, and relevant coursework
MG Girl Inter College
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from MG Girl Inter College.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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