Sufiyan Siddiqui
@sufiyansiddiqui
Customer service executive skilled in enhancing customer satisfaction.
What I'm looking for
I am a dedicated Customer Service Executive with a strong background in handling and resolving customer queries, complaints, and requests. My experience at IENERGIZER has equipped me with the skills to deliver prompt and professional responses to customer inquiries, both via phone and email. I take pride in my ability to resolve customer complaints efficiently, which has significantly improved customer retention rates.
Throughout my career, I have collaborated with team members to meet and exceed service targets, demonstrating my commitment to optimizing processes for greater efficiency. I am eager to contribute to a dynamic team where I can further improve customer service processes and drive positive outcomes in a challenging and rewarding environment.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Ienergizer
Oct 2020 - Sep 2022 (1 year 11 months)
Delivered prompt and professional responses to customer inquiries via phone and email, efficiently resolving complaints to improve customer retention. Collaborated with team members to meet or exceed service targets.
Education
Degrees, certifications, and relevant coursework
Shri Siddhi Vinayak Institute of Management
Master of Business Administration, Business Administration
2018 - 2021
Completed a Master's degree focusing on advanced business principles and management strategies. Studied core areas such as finance, marketing, and organizational behavior.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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