Sandeep Das
@sandeepdas2
I resolve high-priority escalations and improve service delivery outcomes.
IndiaWhat I'm looking for
I've managed escalations at Wipro Limited since 2013, coordinating technical teams to resolve service delays and outages.
I improved escalation turnaround time by 20% through streamlined communication while liaising between providers, customers, and technical teams.
Across 18 years of experience, I've also handled customer queries, service requests, back-office work, and inbound calls at Aegies Limited and First Source Limited.
Experience
Work history, roles, and key accomplishments
Managed escalations , coordinated with technical teams to resolve service delays and outages, and improved escalation turnaround time by 20% through streamlined communication.
Customer Support Executive
Aegies Limited
Jan 2010 - Dec 2013 (3 years 11 months)
Handled customer queries and service requests, including back office work in voice and non-voice channels.
Customer Support Executive
First Source Limited
Jan 2008 - Dec 2010 (2 years 11 months)
Handled customer queries and service requests, focusing on inbound call handling.
Education
Degrees, certifications, and relevant coursework
ORISSA Board of Higher Secondary
Higher Secondary, General Studies
Grade: 45%
Completed Higher Secondary education from ORISSA Board of Higher Secondary in 1996.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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