@venkatarechalanistal
Customer Support Executive in domestic and international BPO voice processes, resolving customer queries and complaints in Telugu and English.
IndiaAt Ienergizer, I handled customer queries and complaints through Hyundai’s Domestic Voice Process, assisting Telugu-speaking customers in their preferred language while maintaining customer satisfaction and process compliance.
At Concentrix, I supported international customers on Etisalat’s International Voice Process through inbound calls, resolving service-related queries and complaints while following quality and customer-service standards.
Work history, roles, and key accomplishments
Ienergizer
Jan 2024 - Dec 2025 (1 year 11 months)
Handled customer queries and complaints through voice support for Hyundai's domestic voice process. Assisted Telugu-speaking customers and maintained customer satisfaction and process compliance.
Handled international customers through inbound voice support for Etisalat. Resolved service-related queries and complaints efficiently while following quality and compliance standards.
Degrees, certifications, and relevant coursework
Intermediate (12th), General Studies
Completed Intermediate (12th) education at Khalsa Girls' Inter College.
Matriculation (10th), General Studies
Completed Matriculation (10th) education at Sri Sathya Sai Vidya Mandir.
Software and tools used professionally
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