Sierra Patterson
@sierrapatterson
Customer-focused professional transitioning from logistics to remote client support.
United StatesWhat I'm looking for
I am an adaptable, motivated professional with experience across logistics, transportation, customer service, and mortgage sales. I excel at problem-solving, client support, and working under pressure in fast-paced environments.
My background includes operating heavy equipment and tractor-trailers with a CDL, providing direct care as a caregiver and DSP, and handling inbound/outbound client calls and mortgage lead transfers in a remote sales role. I consistently meet service and sales goals while maintaining compliance and documentation standards.
I bring strong communication skills, experience with Microsoft Office and CRM systems, and a track record of building trust with clients and managing sensitive information. I am comfortable performing inspections, minor maintenance, and coordinating schedules and logistics.
I am currently seeking to transition from professional truck driving into a remote or client-focused customer support role where I can apply my empathy, conflict-resolution skills, and dedication to delivering results.
Experience
Work history, roles, and key accomplishments
Heavy Equipment Operator
Solid Waste
Sep 2023 - Present (2 years 4 months)
Operate tractor-trailers to transport waste safely and on schedule while performing daily inspections and minor maintenance to maintain compliance and reduce downtime.
Caregiver
Cadence Senior Living
Apr 2023 - Sep 2023 (5 months)
Assisted elderly and dementia residents with activities of daily living, providing safe, supportive care and building trusting relationships through patient, empathetic service.
Direct Support Professional
RHA Health Services
Oct 2022 - Jan 2023 (3 months)
Provided direct care to individuals with developmental disabilities, maintaining a safe environment and managing behavioral challenges calmly to support client independence.
Laundry Aide
Laundry2Go LLC
Oct 2022 - Jan 2023 (3 months)
Managed customer laundry orders from pick-up through delivery with efficiency and accuracy, ensuring timely turnarounds and high customer satisfaction.
Marketing Operations Associate
AmeriSave Mortgage Corporation
May 2021 - Sep 2022 (1 year 4 months)
Handled inbound/outbound client calls and lead transfers, resolved mortgage inquiries, and consistently met sales and service goals while maintaining professional client support.
Housekeeper
My Girl Friday LLC
Jun 2016 - Aug 2018 (2 years 2 months)
Delivered professional cleaning services while maintaining excellent customer relationships and consistent service quality.
Crew Member
Arby’s
May 2016 - Nov 2017 (1 year 6 months)
Operated cash register, assisted customers, and maintained store cleanliness while delivering prompt, friendly service.
Education
Degrees, certifications, and relevant coursework
Unknown (CDL Truck Driving Certificate)
Certificate in CDL Truck Driving, Commercial Driver Training
2023 - 2023
Completed a Certificate in CDL Truck Driving (Jan 2023–Mar 2023).
Statesville High School
High School Diploma, High School Diploma
High school diploma earned in 2018 with foundational skills in Microsoft Office, CRM systems, and teamwork.
CICaldwell Community College and Technical Institute
General Studies
Attended Caldwell Community College and Technical Institute with coursework relevant to customer support, mortgage sales, and logistics coordination.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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