Sidney Davenport
@sidneydavenport
Dedicated relationship management specialist with a focus on client success.
What I'm looking for
I am a Relationship Management Senior Specialist with a strong background in customer service and dispute resolution. Over the past few years at Wesley Financial Group, I have honed my skills in multi-tasking, communication, and problem-solving, ensuring that clients receive the highest level of support throughout their journey. My attention to detail and ability to empathize with clients have allowed me to effectively manage disputes and guide clients towards successful outcomes.
Prior to my current role, I served as a Production Coordinator at Tennessee Foundation Services, where I developed my organizational and communication skills. I am adept at using various software tools, including Salesforce and Bizwiz, to maintain accurate records and streamline processes. My goal is to contribute to an organization that values professional growth and empowers its employees to excel.
Experience
Work history, roles, and key accomplishments
Relationship Management Senior Specialist
Wesley Financial Group
Nov 2019 - Present (5 years 7 months)
As a Relationship Management Senior Specialist, I manage disputes throughout the termination process, ensuring clients understand each step. I maintain accurate client records in Salesforce, provide timely communication, and train team members while meeting weekly metrics.
Production Coordinator
Tennessee Foundation Services
Dec 2014 - Nov 2019 (4 years 11 months)
In my role as Production Coordinator, I scheduled appointments, handled inbound and outbound calls, updated customer records, and processed credit card payments. I focused on customer service resolution and data entry while maintaining effective communication.
Education
Degrees, certifications, and relevant coursework
Sidney hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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