Open to opportunities

Angela Riddle

@angelariddle

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Experienced negotiator and manager with a focus on client relations.

United States

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What I'm looking for

I am looking for a role that values client satisfaction and offers opportunities for growth.

As an experienced Computer Systems Specialist, Manager, and Client Relations Specialist, I bring a wealth of expertise and strategic acumen to the table. My proven track record in consumer relations and client services has equipped me to handle the challenges that come with various roles. I have successfully navigated complex negotiations and built strong relationships with clients and creditors alike.

In my role as a Consumer Debt Negotiation Specialist, I honed my skills in analyzing financial data and developing repayment plans. My effective communication and relationship-building abilities have been instrumental in achieving positive outcomes for all parties involved. As a Manager, I have overseen teams, providing guidance and support to ensure the highest level of service delivery, streamlining operations, and fostering a collaborative culture.

As a Client Escalation Specialist, I have handled challenging situations with grace and diplomacy, addressing client concerns and finding mutually beneficial solutions. My dedication to excellence, attention to detail, and commitment to client satisfaction make me a valuable asset to any organization seeking a results-focused professional.

Experience

Work history, roles, and key accomplishments

Client Escalation Specialist

NCO

Handled challenging situations with grace and diplomacy, working closely with clients to address concerns and find mutually beneficial solutions. De-escalated tensions and restored trust by listening attentively, empathizing, and offering practical advice.

Conflict Resolution Customer Service Problem Solving

Consumer Debt Negotiation Specialist

Allied Interstate

Honed skills in analyzing financial data, developing repayment plans, and negotiating settlements with creditors on behalf of clients. Achieved positive outcomes through effective communication and strong relationship building with clients and creditors.

Debt Negotiation Repayment Plans Creditor Relations Client Communication Conflict Resolution Negotiation

Manager

Sprint PCS

Oversaw teams of employees, providing guidance, support, and training to ensure consistent delivery of high-quality service. Implemented efficient processes and fostered a collaborative culture to streamline operations and improve overall performance.

Team Leadership Staff Training Process Optimization Performance Operations Management Customer Service Sales Management

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University

Bachelor Degree, Computer Science ~ Systems Development

Pursued a Bachelor's degree in Computer Science with a specialization in Systems Development. Focused on understanding and developing complex computer systems. Gained expertise in various aspects of software and system architecture.

Rio Salado Community College

Associates Degree, Computer Science ~ Web Design

Completed an Associate's degree in Computer Science with a focus on Web Design. Developed foundational skills in computer science and specialized in web development. Acquired practical knowledge in designing and implementing web solutions.

Glendale Community College

General Education Diploma (GED), General Education

Obtained a General Education Diploma (GED) from Glendale Community College. This credential demonstrates a foundational level of academic achievement. The GED prepared for further educational pursuits.