Sibusiso Malete

My name is Sibusiso Malete, and I am a dedicated Support Technician with a strong background in IT support and system engineering. I have honed my skills through various roles, including my recent position as a System Engineer at Greendata, where I provided first-line support and managed customer queries efficiently. My experience has equipped me with the ability to troubleshoot and resolve issues promptly, ensuring high levels of customer satisfaction.

Throughout my career, I have developed a solid foundation in IT support, having worked with clients to log and manage requests accurately. I am proficient in using various tools and systems, including the Remedy System, and I have a keen eye for detail when it comes to maintaining records and logs. My technical proficiency extends to software installation, hardware checks, and providing orientation to users on new technologies, which I find immensely rewarding.

I am passionate about continuous learning and self-improvement, always seeking to enhance my skills and knowledge in the IT field. I thrive in team environments and am committed to delivering exceptional service, even under pressure. I am excited about the opportunity to contribute my expertise to a dynamic organization that values innovation and teamwork.