Open to opportunities

dineo radebe

@dineoradebe

Message

Highly motivated LAN and desktop support technician with 11 years experience.

South Africa

Message

What I'm looking for

I am looking for a role that values customer service and offers opportunities for professional growth.

I am a dedicated LAN and desktop support technician with over 11 years of experience in providing exceptional technical support across various IT equipment. My career has been driven by a strong commitment to customer satisfaction and organizational reliability. I thrive in high-pressure environments and excel at troubleshooting complex issues efficiently.

Currently, I work at SITA SOC (LTD), where I provide first and second-level support for LAN and desktop systems. My role involves installing and configuring printers and peripherals, as well as implementing and maintaining remote software deployment. I have developed a robust skill set that includes adaptability, effective communication, and exceptional organizational abilities, which I leverage to ensure seamless IT operations for my clients.

Experience

Work history, roles, and key accomplishments

Current

LAN and Desktop Support Technician

Current

SITA SOC (LTD)

Sep 2014 - Present (10 years 8 months)

Provide first and second level LAN, desktop and remote support. Install and configure printers and peripherals. Implement, customize, and maintain remote software deployment. Offer LAN and desktop advisory services to clients.

LAN Support Desktop Support Software Deployment Customer Service Troubleshooting Technical Support

Technical Support Intern

Vodacom

Mar 2014 - Aug 2014 (5 months)

Provided support with specialized queries relating to various devices and technologies through all customer contact channels. Guided customers in setting up devices and resolved escalated technical queries.

Technical Support Customer Service Communication Troubleshooting