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Nthabiseng Mokoena

@nthabisengmokoena

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Dependable IT Support Engineer with strong troubleshooting skills.

South Africa

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What I'm looking for

I seek a role that offers growth opportunities and values teamwork and innovation.

I am an IT Support Engineer with a strong commitment to integrity and excellence. My experience spans several roles where I have consistently demonstrated my ability to troubleshoot, maintain, and repair IT equipment and systems. I take pride in delivering high-quality support and ensuring customer satisfaction through effective communication and timely resolutions.

Throughout my career, I have worked with various organizations, including Gijima Holdings and Datacentrix, where I honed my skills in incident management and remote support. My dedication to achieving service level agreements and my proactive approach to problem-solving have earned me recognition as Support Engineer of the Month at Nashua Central. I am always eager to learn and adapt to new technologies, ensuring that I remain at the forefront of the IT support field.

Experience

Work history, roles, and key accomplishments

Current

Field Service Engineer

Current

Gijima Holdings

Oct 2024 - Present (9 months)

Installed, repaired, maintained, and troubleshooted IT equipment and present systems for clients on-site. Designed, installed, maintained, and repaired a range of software, hardware, systems, and machinery.

System Design

First Line Support Engineer

Datacentrix

Jan 2024 - Oct 2024 (9 months)

Logged incidents and service requests, ensuring the call logging system was updated timeously. Delivered high-quality remote end-user support on a range of technical incidents and service requests.

Remote Support End User Services SLA Management Customer Service Technical Troubleshooting

Service Engineer

Altron Managed Solutions

Oct 2022 - Dec 2023 (1 year 2 months)

Assessed, repaired, and maintained ICT finance products and equipment to ensure optimal operating levels. Responsible for fault finding, repair, and service of desktops and ICT equipment.

ICT Equipment Desktop Support Inventory Management

Copier/Support Technician

Nashua Central

Jul 2018 - Oct 2022 (4 years 3 months)

Installed and configured printers, copiers, and other office equipment at customer sites. Performed routine maintenance tasks and diagnosed hardware and software issues.

Printer Installation Copier Configuration software upgrades Customer Support

IT Support Engineer & Quality Assurance

Azande Consulting

Sep 2017 - May 2018 (8 months)

Troubleshooted internet connection, email, and printer problems, ensuring LAN functionality. Reviewed Help desk regularly and answered calls for second-level support.

Email Support Printer Troubleshooting Help Desk Support Quality Assurance

Education

Degrees, certifications, and relevant coursework

Fons Luminis Sec School

Matric, General Studies

Completed secondary education with a focus on general subjects. This foundational education provided a broad understanding across various disciplines.

Alison

Diploma, Information Technology Support

Acquired a Diploma in Information Technology Support, gaining comprehensive knowledge in IT infrastructure, troubleshooting, and support. This program equipped me with essential skills for IT support roles.