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@nthabisengmokoena
Dependable IT Support Engineer with strong troubleshooting skills.
I am an IT Support Engineer with a strong commitment to integrity and excellence. My experience spans several roles where I have consistently demonstrated my ability to troubleshoot, maintain, and repair IT equipment and systems. I take pride in delivering high-quality support and ensuring customer satisfaction through effective communication and timely resolutions.
Throughout my career, I have worked with various organizations, including Gijima Holdings and Datacentrix, where I honed my skills in incident management and remote support. My dedication to achieving service level agreements and my proactive approach to problem-solving have earned me recognition as Support Engineer of the Month at Nashua Central. I am always eager to learn and adapt to new technologies, ensuring that I remain at the forefront of the IT support field.
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Work history, roles, and key accomplishments
Gijima Holdings
Oct 2024 - Present (1 year 1 month)
Installed, repaired, maintained, and troubleshooted IT equipment and present systems for clients on-site. Designed, installed, maintained, and repaired a range of software, hardware, systems, and machinery.
Datacentrix
Jan 2024 - Oct 2024 (9 months)
Logged incidents and service requests, ensuring the call logging system was updated timeously. Delivered high-quality remote end-user support on a range of technical incidents and service requests.
Altron Managed Solutions
Oct 2022 - Dec 2023 (1 year 2 months)
Assessed, repaired, and maintained ICT finance products and equipment to ensure optimal operating levels. Responsible for fault finding, repair, and service of desktops and ICT equipment.
Nashua Central
Jul 2018 - Oct 2022 (4 years 3 months)
Installed and configured printers, copiers, and other office equipment at customer sites. Performed routine maintenance tasks and diagnosed hardware and software issues.
Azande Consulting
Sep 2017 - May 2018 (8 months)
Troubleshooted internet connection, email, and printer problems, ensuring LAN functionality. Reviewed Help desk regularly and answered calls for second-level support.
Degrees, certifications, and relevant coursework
Matric, General Studies
Completed secondary education with a focus on general subjects. This foundational education provided a broad understanding across various disciplines.
Diploma, Information Technology Support
Acquired a Diploma in Information Technology Support, gaining comprehensive knowledge in IT infrastructure, troubleshooting, and support. This program equipped me with essential skills for IT support roles.
Software and tools used professionally
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