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Sibongile Moses

@sibongilemoses

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I maintain IT infrastructure, resolve desktop support issues, and administer Microsoft 365 and virtualized systems.

South Africa

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What I'm looking for

I'm looking for an IT support or infrastructure role where I can maintain systems, resolve user and network issues, and grow my systems administration, virtualization, and data analysis capabilities.

I've supported campus IT environments as an ICT Technician, maintaining hardware, software, Windows deployments, print services, and network connectivity for staff and students.

I resolve Tier 1 and Tier 2 desktop and networking issues under SLA pressure, with hands-on experience in Microsoft 365, VMware, Hyper-V, routing, switching, and remote monitoring tools.

At Discovery Health, I maintained accurate client data, resolved complex telephonic queries, and routed escalated technical data issues through enterprise workflow systems.

Experience

Work history, roles, and key accomplishments

ICT Technician

Port Elizabeth Campus

Apr 2014 - Mar 2016 (1 year 11 months)

Managed software and hardware maintenance cycles, installed and configured Windows OS, and provided Tier 1 and Tier 2 desktop support to staff and students.

Microsoft 365 VMWare Hyper V Windows Networking Troubleshooting SLA Management