Sibel Demir

Managed VIP guest relations by coordinating personalized service requests and exclusive amenities, resulting in high satisfaction and repeat bookings. Resolved guest complaints in a multicultural environment with empathy and a solution-focused approach, contributing to a noticeable increase in positive online reviews.

Managed guest requests and complaints with a prompt and solution-oriented approach, increasing satisfaction levels. Enhanced guest experience through personalized service, contributing to guest loyalty and improving operational efficiency.

Worked as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest inquiries and problem resolution. Coordinated VIP guest needs, demonstrating excellent customer service and organizational skills during high-profile events at the hotel.

Greeted and welcomed guests with a professional and friendly demeanor, efficiently handling check-in and check-out processes. Handled guest complaints or issues with courtesy and problem-solving skills, collaborating with team members to achieve hotel initiatives.

Efficiently handled check-ins, check-outs, and guest requests, leading to 100% accuracy and improved guest experience. Managed front desk operations for a busy office, handling all incoming calls, scheduling appointments, and greeting clients.

Worked to complete a high school internship, serving military personnel, veterans, and their families. Maintained accurate records of patient appointments and medical history, resulting in improved patient care and reduced errors by 25%.

Demonstrated exceptional attention to detail by flawlessly serving high-profile guests, ensuring a seamless and elegant dining experience. Successfully adapted to a fast-paced and high-pressure environment, consistently managing large banquets and events with poise and efficiency.

Studied Travel Management and Tourism Guidance, gaining comprehensive knowledge in the tourism sector. Focused on developing skills essential for managing travel operations and guiding tourists.

Completed studies in Tourism and Hotel Management, acquiring foundational knowledge in hospitality operations. Gained practical experience relevant to the hotel industry.