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@sibeldemir
Guest Relations Manager with a passion for exceptional customer service.
As a dedicated Guest Relations Manager, I have honed my skills in providing exceptional service and creating memorable experiences for guests. My journey in the hospitality industry began with a strong foundation in tourism management, which I complemented with hands-on experience in various roles, from receptionist to manager. I take pride in my ability to manage VIP guest relations, ensuring personalized service requests are met with precision and care.
Throughout my career, I have successfully led teams, trained new staff, and implemented systems to enhance communication and operational efficiency. My proactive approach to resolving guest complaints has consistently resulted in increased satisfaction and positive online reviews. I thrive in multicultural environments and am committed to fostering long-term relationships with guests, contributing to their loyalty and the overall success of the establishments I work with.
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Work history, roles, and key accomplishments
Venosa Beach Hotel
Mar 2024 - Present (1 year 8 months)
Managed VIP guest relations by coordinating personalized service requests and exclusive amenities, resulting in high satisfaction and repeat bookings. Resolved guest complaints in a multicultural environment with empathy and a solution-focused approach, contributing to a noticeable increase in positive online reviews.
Rixos Premium Dubrovnik
May 2022 - Present (3 years 6 months)
Managed guest requests and complaints with a prompt and solution-oriented approach, increasing satisfaction levels. Enhanced guest experience through personalized service, contributing to guest loyalty and improving operational efficiency.
Rixos Sungate
Apr 2022 - Present (3 years 7 months)
Worked as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest inquiries and problem resolution. Coordinated VIP guest needs, demonstrating excellent customer service and organizational skills during high-profile events at the hotel.
Mp Hotels Senses
Jun 2021 - Present (4 years 5 months)
Greeted and welcomed guests with a professional and friendly demeanor, efficiently handling check-in and check-out processes. Handled guest complaints or issues with courtesy and problem-solving skills, collaborating with team members to achieve hotel initiatives.
Letoon Plus Hotel
Jun 2019 - Present (6 years 5 months)
Efficiently handled check-ins, check-outs, and guest requests, leading to 100% accuracy and improved guest experience. Managed front desk operations for a busy office, handling all incoming calls, scheduling appointments, and greeting clients.
GATA Social Facilities Guesthouse
May 2016 - Present (9 years 6 months)
Worked to complete a high school internship, serving military personnel, veterans, and their families. Maintained accurate records of patient appointments and medical history, resulting in improved patient care and reduced errors by 25%.
Presidential Palace/ Complex
Apr 2014 - Present (11 years 7 months)
Demonstrated exceptional attention to detail by flawlessly serving high-profile guests, ensuring a seamless and elegant dining experience. Successfully adapted to a fast-paced and high-pressure environment, consistently managing large banquets and events with poise and efficiency.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Travel Management and Tourism Guidance
2016 - 2020
Studied Travel Management and Tourism Guidance, gaining comprehensive knowledge in the tourism sector. Focused on developing skills essential for managing travel operations and guiding tourists.
High School Diploma, Tourism and Hotel Management
2013 - 2016
Completed studies in Tourism and Hotel Management, acquiring foundational knowledge in hospitality operations. Gained practical experience relevant to the hotel industry.
Software and tools used professionally
You can contact Sibel and 90k+ other talented remote workers on Himalayas.
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