Open to opportunities

Hüseyin Tan

@hseyintan

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Experienced hospitality professional specializing in front office operations and guest service leadership.

Turkey

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What I'm looking for

I seek a guest-focused leadership role in hotel front office operations where I can improve service standards, mentor teams, and advance operational excellence.

I am a hospitality professional with progressive front office and guest service experience across international hotels, including Grand Hyatt and Le Meridien. I progressed from commis and receptionist roles to Front Office Team Leader, demonstrating strong time management, reliable service delivery and proficiency with hotel systems like Opera, Europrotel, Empower and Hyatt's reservation platform.

I bring bilingual communication skills in Turkish, Kurdish and good English, hands-on operational knowledge from seasonal and full-time roles, and a track record of improving guest experiences and supporting team performance. I am committed to dependable, guest-focused service and continuous professional growth in hotel operations.

Experience

Work history, roles, and key accomplishments

Front Office Team Leader

Grand Hyatt Istanbul

Apr 2024 - Feb 2025 (10 months)

Led front office operations and supervised guest service staff, improving guest satisfaction and coordinating shift coverage across a large luxury hotel until Feb 2025.

Guest Service Team Leadership Hyatt Systems

Guest Service Officer

Grand Hyatt Istanbul

Jan 2023 - Apr 2024 (1 year 3 months)

Served as guest service officer/receptionist handling check-ins, guest requests, and coordination with operations to maintain service standards from Jan 2023 to Apr 2024.

Guest Service Opera PMS Communication

Front Desk Agent

Le Méridien Etiler Istanbul

Jun 2022 - Oct 2022 (4 months)

Managed front desk duties including reservations, guest check-ins and concierge coordination, maintaining service quality from Jun 2022 to Oct 2022.

Front Desk Duties Reserving Problem Solving

Guest Service Associate

Le Méridien Etiler Istanbul

Sep 2021 - Jun 2022 (9 months)

Provided guest services and supported front desk operations, improving guest experiences during Sept 2021–Jun 2022.

Guest Service Opera PMS Customer Service Communication Teamwork

Bellman

Grand Cevahir Hotel and Convention Center

Oct 2019 - Apr 2020 (6 months)

Performed guest luggage handling, escorting and concierge assistance, supporting guest arrivals and departures from Oct 2019 to Apr 2020.

Communication Teamwork Time Management

Front Desk Receptionist (Trainee)

Ramada Encore Bayrampasa

Jun 2019 - Sep 2019 (3 months)

Trainee receptionist supporting check-ins, reservations and front desk administration during a summer placement in 2019.

Reserving Opera Customer Service Communication

Commis

Ramada Encore Bayrampasa

Sep 2017 - Jun 2018 (9 months)

Supported hotel operations as commis from Sep 2017 to Jun 2018, assisting service teams and maintaining operational reliability.

Teamwork Time Management Customer Support Basic F&B Operations

Education

Degrees, certifications, and relevant coursework

Istanbul University

Bachelor's Degree, Tourism and Hotel Management

2017 - 2021

Completed a Bachelor's degree in Tourism and Hotel Management with coursework and practical training relevant to hospitality operations and front office systems.