Aderonke Siyanbola

I am a highly goal-oriented and responsible individual with a passion for human management. Throughout my career, I have excelled in creating well-structured environments and contributing to the growth, development, productivity, and profitability of my employers. I have a proven track record in customer service and have achieved customer satisfaction and revenue goals in my previous roles. As a remote supervisor at Grupo Noa International, I supervised reservation functions and managed customer service agents, ensuring a pleasant and efficient experience for guests. I also assisted the manager with budgeting, forecasting, and employee development.

In my role as a remote customer service representative and data entry representative at Grupo Noa International, I assisted customers with planning and booking reservations, processed payments, and resolved any issues that arose. I also upsold additional services and packages to enhance the customer experience. As a hotel manager at Westown Hotel, I recruited and trained staff, managed budgets, and handled customer complaints and queries. Additionally, I have experience in online shop management and resolving customer complaints as a customer service representative at Jumia.com.ng.

Throughout my career, I have maintained a friendly and courteous demeanor, providing excellent customer service and addressing inquiries and concerns promptly. I am proficient in Microsoft Office, have a good understanding of medical and clinical research terminology, and possess strong communication skills.