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@tevfikkilinc
Hospitality professional experienced in guest experience and client support.
I am a hospitality professional with extensive experience across luxury hotels and remote cardiac monitoring client support. I combine front-office operations expertise with client onboarding, implementation, and patient compliance work.
My hospitality career includes roles from bellboy and concierge to assistant guest experience manager and front office supervisor at international luxury properties, where I led guest satisfaction, staff motivation and crisis management during challenging periods like the COVID-19 pandemic.
In healthcare tech I progressed through onboarding, implementation, appointment compliance and client support roles, mastering Excel, Salesforce and workflow automation while managing patient check-ins, document uploads, billing and insurance tasks.
I am eager to continue growing where operations, client relations and process improvement intersect, bringing practical systems experience (Opera, Triton, MS Office) and a proven ability to adapt, learn quickly and support high standards of service.
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Work history, roles, and key accomplishments
Rhythm Management Group
Feb 2025 - Present (9 months)
Supported clinics and patients for remote cardiac monitoring by managing patient check-ins, document uploads, billing, and insurance tasks while improving process efficiency through Salesforce automation.
Rhythm Management Group
Apr 2024 - Feb 2025 (10 months)
Created and maintained patient lists using Excel and Tebra, coordinated vendor-sourced patient data, and supported onboarding workflows to ensure successful device implementation and billing readiness.
Rhythm Management Group
Dec 2022 - Apr 2024 (1 year 4 months)
Tracked patient appointments and compliance, performed uploads and billing tasks, and supported clinicians to improve adherence to remote cardiac monitoring protocols.
Reges, A Luxury Collection Resort & Spa
Jun 2020 - Oct 2022 (2 years 4 months)
Managed guest experience operations during the COVID-19 period, improving staff motivation and operational resilience while driving higher occupancy and service quality under constrained resources.
Swissotel Resort Bodrum Beach
Mar 2019 - Oct 2019 (7 months)
Supervised front office operations in a resort environment, led selection and training of staff, and managed complex guest needs to maintain high service standards.
Fairmont Quasar Istanbul
Jun 2017 - Apr 2018 (10 months)
Oversaw night operations, ensured guest satisfaction and safety, and supported front desk teams to maintain service continuity in an opening hotel environment.
The St. Regis Istanbul
Feb 2015 - Aug 2016 (1 year 6 months)
Delivered luxury front desk service at a hotel opening, focused on guest recovery, high-touch service, and maintaining brand standards during launch operations.
Swissotel Büyük Efes Izmir
Jun 2012 - Dec 2014 (2 years 6 months)
Provided bellboy and concierge services, enhanced guest satisfaction through personalized assistance, and supported front office operations in a high-volume hotel.
Key Hotel Izmir
May 2011 - Jun 2012 (1 year 1 month)
Performed bellboy and concierge responsibilities, utilized Opera PMS, and contributed to guest satisfaction and front office efficiency at an opening property.
Degrees, certifications, and relevant coursework
Bachelor of Science, Tourism and Hospitality Management
2008 - 2010
Grade: Honor graduate
Honor graduate of the School of Tourism and Hospitality Management with a Bachelor of Science degree, focusing on hospitality management and applied tourism studies.
Applied Sciences, Tourism and Hospitality Management
2005 - 2008
Completed Applied Sciences studies in the School of Tourism and Hospitality Management, covering practical and theoretical aspects of hospitality operations.
High School Diploma, High School Diploma
2002 - 2005
Completed secondary education at Cengiz Topel Ç.P High School.
Software and tools used professionally
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