Tevfik Kilinc

Supported clinics and patients for remote cardiac monitoring by managing patient check-ins, document uploads, billing, and insurance tasks while improving process efficiency through Salesforce automation.

Created and maintained patient lists using Excel and Tebra, coordinated vendor-sourced patient data, and supported onboarding workflows to ensure successful device implementation and billing readiness.

Tracked patient appointments and compliance, performed uploads and billing tasks, and supported clinicians to improve adherence to remote cardiac monitoring protocols.

Managed guest experience operations during the COVID-19 period, improving staff motivation and operational resilience while driving higher occupancy and service quality under constrained resources.

Supervised front office operations in a resort environment, led selection and training of staff, and managed complex guest needs to maintain high service standards.

Oversaw night operations, ensured guest satisfaction and safety, and supported front desk teams to maintain service continuity in an opening hotel environment.

Delivered luxury front desk service at a hotel opening, focused on guest recovery, high-touch service, and maintaining brand standards during launch operations.

Provided bellboy and concierge services, enhanced guest satisfaction through personalized assistance, and supported front office operations in a high-volume hotel.

Performed bellboy and concierge responsibilities, utilized Opera PMS, and contributed to guest satisfaction and front office efficiency at an opening property.

Grade: Honor graduate

Honor graduate of the School of Tourism and Hospitality Management with a Bachelor of Science degree, focusing on hospitality management and applied tourism studies.

Completed Applied Sciences studies in the School of Tourism and Hospitality Management, covering practical and theoretical aspects of hospitality operations.

Completed secondary education at Cengiz Topel Ç.P High School.