AOAlp Ozkaplan
@alpozkaplan
A tourism professional is skilled solving any human task in the most satisfying & trouble free way.
TurkeyWhat I'm looking for
As a dedicated and results-driven hospitality professional, I have honed my skills in front office operations, team management, and customer service. With a strong educational background in Tourism and Hotel Management, I have worked with renowned hotel chains, including The Ritz-Carlton, JW Marriott, and Luxury Collection Hotel. My expertise lies in ensuring seamless guest experiences, leading cross-functional teams, and driving revenue growth.
Throughout my career, I have demonstrated a keen ability to adapt to fast-paced environments, think critically, and provide innovative solutions to complex problems. I am well-versed in hotel management systems, including Opera and PMS, and possess excellent communication skills in both Turkish and English.
I am a certified First Aider and hold a driving license, further enhancing my value as a versatile and reliable team member. I am excited to leverage my skills and experience to drive success in a dynamic and growth-oriented organization.
Experience
Work history, roles, and key accomplishments
Front Office Supervisor
Sanasaryan Han, a Luxury Collection Hotel
Aug 2023 - Present (1 year 10 months)
Supervised front office operations, ensuring efficient guest services and hotel operations.
Front Office Supervisor
Sanasaryan Han, a Luxury Collection Hotel
Nov 2022 - Present (2 years 7 months)
Supervised front office operations, ensuring efficient service delivery.
Cluster Reservation Shift Leader
The Stay Hotels
Jan 2023 - Aug 2023 (7 months)
Led reservation shifts, managing room assignments and guest requests.
Front Office Agent
JW Marriott Istanbul Marmara Sea
Feb 2022 - Jan 2023 (11 months)
Provided exceptional guest services, handled check-ins and check-outs.
Cluster Reservation Shift Leader
The Stay Hotels
Jan 2022 - Nov 2022 (10 months)
Led reservation shifts, ensuring seamless guest experiences.
Front Office Agent
JW Marriott Istanbul Marmara Sea
Jan 2022 - Nov 2022 (10 months)
Provided exceptional front office services to guests.
Front Office Agent
Personal Pullman Istanbul Hotel & Convention Center
Nov 2021 - Feb 2022 (3 months)
Assisted guests with requests, managed room assignments and hotel operations.
Front Office Agent
Personal Pullman Istanbul Hotel & Convention Center
Nov 2021 - Jan 2022 (2 months)
Delivered high-quality front office services to guests.
Intern Front Office Agent
İstanbul TAV Airport Hotel
Jul 2015 - May 2017 (1 year 10 months)
Supported front office operations, learning hotel management.
Night Auditor
Mercure Istanbul Sirkeci
Jan 2020 - Nov 2021 (1 year 10 months)
Performed night audit duties, ensuring accurate financial records.
Front Office Agent
Mercure Istanbul Sirkeci
May 2017 - Jan 2020 (2 years 8 months)
Provided front office services to guests.
Intern Bellman
The Ritz-Carlton, Istanbul
Jul 2015 - May 2017 (1 year 10 months)
Assisted with bell services, supporting guest experiences.
Intern Front Office Agent
İstanbul TAV Airport Hotel
Jul 2015 - Jan 2016 (6 months)
Assisted guests with requests, supported front office operations.
Intern Bellman
The Ritz-Carlton, Istanbul
Aug 2015 - Jan 2016 (5 months)
Assisted guests with luggage and requests, supported front office operations.
Education
Degrees, certifications, and relevant coursework
Alp hasn't added their education
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Availability
Location
TurkeyAuthorized to work in
Social media
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