Siana Swift

At Angels of Care Pediatric Home Health, I lead order liaison work, completing quality checks and processing up to 500 orders each week through medical portals, fax, email, and business developers.

I follow up daily with medical provider offices for timely signatures, maintain follow-up spreadsheets, and provide updates during weekly operations meetings. I also train new hires and manage staff through performance assessments, weekly oversight, and daily communication.

As a Client Administrator and Quality Assurance Analyst, I coordinate authorization requests, treatment scheduling, insurance appeals, evaluation due dates, and therapist communication. I review electronic visit notes, communicate corrections professionally, and inspected hundreds of COVID-19-related forms daily.

My background also includes customer service, office administration, shift management, inventory ordering, and resolving customer concerns in fast-paced settings.