Shylendran Moorthy
@shylendranmoorthy
Operations and quality leader driving Lean Six Sigma, RPA transformation, and measurable KPI/OKR outcomes.
IndiaWhat I'm looking for
I’m a results-driven operations and quality leader with 16 years of progressive experience in process improvement, change management, and digital transformation. I lead end-to-end continuous improvement initiatives—translating business requirements into scalable, fit-for-purpose solutions that deliver measurable outcomes across quality, productivity, and governance.
In my current role, I’ve driven digital transformation through RPA and Lean, built FMEA and RCA governance that reduced risk events and critical errors by 33%, and improved quality control effectiveness by 98.7%. I also develop global teams of 20+ associates through IDPs, performance coaching, calibration frameworks, and KPI/OKR dashboards—embedding a quality-driven continuous improvement culture.
Experience
Work history, roles, and key accomplishments
Senior Quality Assurance Lead
Fidelity Business Services
Jan 2018 - Present (8 years 5 months)
Led end-to-end quality and continuous improvement initiatives, delivering a 20–25% improvement in team productivity and reducing cycle time through RPA/Lean automation. Established FMEA/RCA governance that reduced risk events and critical errors by 33% and improved quality control effectiveness to 98.7% (2.8-sigma).
Senior Quality Assurance Analyst
Fidelity Business Services
Jan 2015 - Dec 2018 (3 years 11 months)
Delivered DMAIC-based Lean improvement projects, reducing defects by 23% and improving turnaround time across key processes. Trained and mentored 20 new associates, reducing onboarding time and improving role readiness with data-backed quality and productivity reporting.
Associate / Senior Associate
Fidelity Business Services
Jan 2010 - Dec 2015 (5 years 11 months)
Processed 401(k), pension, and retiree benefit transactions with 100% accuracy and regulatory compliance. Identified and prevented high-risk and fraudulent transactions, saving USD 1.1 million, and increased cross-training participation by 100%.
Education
Degrees, certifications, and relevant coursework
Ramakrishna Mission Vidyalaya Arts College
Bachelor of Commerce (B.Com), Commerce
Earned a Bachelor of Commerce (B.Com) from Ramakrishna Mission Vidyalaya Arts College in Coimbatore.
Availability
Location
IndiaAuthorized to work in
Job categories
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