Ranjana Vijan
@ranjanavijan
Quality and operational excellence leader transforming digital processes through Lean Six Sigma, governance audits, and continuous improvement.
IndiaWhat I'm looking for
I’m a Quality and Operational Excellence leader with over 20 years of professional experience, including 15 years in process excellence and quality leadership. I currently lead Quality and Operational Excellence initiatives for the Digital Vertical at eClerx, driving standardized governance, audits, modernization of processes, and continuous improvement.
I’m a Lean & Six Sigma Black Belt who builds audit-ready systems and improves how teams work. I established a Governance Audit Framework (GovernX), led audit planning and execution across 250+ processes within 3 months, and identified and tracked 4,000+ action items to closure—strengthening compliance and governance maturity. I also lead transition governance by publishing transition quality scores and planning tollgate audits to ensure adherence to quality standards.
I bring deep expertise across process mapping, FMEA, risk assessment, CAPA, and CUIKA audits to keep process metrics accurate and decisions grounded. I’ve driven modernization through detailed process studies to eliminate bottlenecks and manual interventions, launched Kaizen with 99% user adoption (200+ ideas in 3 months) by training 300+ managers, and used transcript-based sentiment models to surface key risk and escalation signals for corrective and preventive actions.
Experience
Work history, roles, and key accomplishments
Leads quality and operational excellence initiatives for the digital vertical, driving standardized governance, audits, and continuous improvement. Manages transition governance including tollgate audits and quality scores across transitions and roll-offs.
Led a team of quality consultants for the digital vertical, overseeing process governance, audits, FMEA, and process mapping. Managed planning and execution of quality initiatives across multiple programs.
Managed quality operations for a digital program and executed FMEA, process mapping, QPI audits, and CUIKA audits. Produced reporting to enhance process efficiency and compliance.
Conducted FMEA, process mapping, and audits to support program-level quality initiatives. Contributed to quality governance activities to improve program outcomes.
Supervised a team supporting business operations and client deliverables. Reviewed client preview sites and live pages for EMEA regions and ran weekly calls with overseas clients for updates and metrics.
Performed detailed scrutiny of client preview sites and live pages for EMEA regions, focusing on sensitive information. Supported operational quality by checking technical specifications, promotions, and prices.
Worked as a Customer Service Officer.
Recruiter & Counselor
Opportunities India Business Solutions Pvt Ltd
May 2003 - Oct 2004 (1 year 5 months)
Worked as a Recruiter & Counselor.
Customer Service Officer
Zenta Technologies
Jun 2002 - Apr 2003 (10 months)
Worked as a Customer Service Officer.
Education
Degrees, certifications, and relevant coursework
Mumbai University
Bachelor of Arts, Economics
B.A. in Economics from Mumbai University, completed in 2001.
Diploma (Travel & Tourism Management)
Diploma, Travel & Tourism Management
Completed a Diploma in Travel & Tourism Management (institution and dates not specified).
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Ranjana?
You can contact Ranjana and 90k+ other talented remote workers on Himalayas.
Message RanjanaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
