PMP®-certified Operations Excellence and Transformation professional with 6+ years of experience driving business process re-engineering, Lean Six Sigma, digital transformation, and end-to-end program delivery across global enterprise environments. Proven track record of scaling service operations, reducing MTTR by 50%, improving First Contact Resolution from 30% to over 50%, and preventing $525K in service-credit exposure. Expert in ITIL® 4 frameworks, automated workflows, operational governance, and stakeholder management.
RK
Looking for a job
Rahul Kumar
@rahulkumar110
Lead Operations Excellence with PMP, Lean Six Sigma & Digital Transformation Expertise
IndiaExperience
Work history, roles, and key accomplishments
Current
Lead – Operations Excellence
Microland Limited
Mar 2024 - Present (2 years 7 months)
Lead enterprise-wide operations excellence, process excellence, quality, business transformation, and governance initiatives. Manage a complex UK client environment across 30+ service groups and technology towers, impacting 500+ employees.
process excellenceLean Six SigmaDMAICDMADVPDCARCA5 WhysFishboneParetoVSMFMEAKaizen5S+JidokaPoka YokeBPRServiceNowRobotic Process AutomationAI GenAIAzure Logic AppsSharePointITILISO 9001ISO 20000ISO 27001SDIPMPProject ManagementStakeholder ManagementGovernanceRisk ManagementUATRolloutBenefits RealisationExecutive ReportingData AnalysisDashboardingKPI FrameworksTOMSOMService MaturityAuditQualityComplianceCSIPJMLSDLCAgileWaterfall
Managed quality, process excellence, governance, and operational improvement initiatives across large-scale operations. Led KPI reviews, quality audits, CSAT/DSAT analysis, and RCA.
Senior Executive
IndiaMART InterMESH Ltd.
Sep 2020 - Sep 2023 (3 years)
Led cross-functional process, quality, and operational-improvement projects. Executed Lean Six Sigma initiatives using DMAIC, control charts, RCA, and statistical analysis.
Education
Degrees, certifications, and relevant coursework
Amity University
Bachelor of Science, Science
2018 - 2021
Bachelor of Science degree from Amity University, completed from 2018 to 2021.
Generative AI, Artificial Intelligence
Generative AI certification from Microsoft and LinkedIn.
Project Management Institute
PMP, Project Management
PMP certification from the Project Management Institute.
Microsoft
Generative AI, Artificial Intelligence
Generative AI certification from Microsoft and LinkedIn.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
2025k+ INR
Job categories
Skills
Digital TransformationTransformation LeadershipService DesignOperating Model DesignTechnical Operations ManagementPerformance ManagementProductivityGrafanaQuality AssuranceQuality ManagementQuality Management SystemsQuality ControlQuality ImprovementProject CoordinationReporting and AnalyticsData AnalysisFMEAHypothesis TestingUAT SupportServiceNow ITSMAsset ManagementSOP Developmentcapacity managementOperational Excellenceprocess excellenceBusiness Process Re engineeringBusiness TransformationProgram ManagementProject ManagementLean Six SigmaDMAICDMADVProcess MappingValue Stream MappingRoot Cause AnalysisKaizenProcess AutomationRobotic Process AutomationAI Center Of ExcellenceCenters Of ExcellenceExcelPowerPointServiceNowService ManagementService DeliveryService Level ManagementSLA ManagementKPI ManagementSOW ManagementMSAsCSATNPS ManagementPMPPMP CertificationSix SigmaSix Sigma Black BeltLean Six Sigma Black BeltLean methodologiesLean ManufacturingDelivery ExcellenceService ExcellenceManufacturing ExcellenceGovernance Frameworks For ReportingRisk ManagementEscalations ManagementAutomation FrameworkMTTRIncident ManagementCenter Of ExcellenceInternal AuditorAudit ReadinessISO AuditorISO 9001BCPResource ManagementResource PlanningResource AllocationIT Operations ManagementIT Operating ModelIT Service OperationsSDLC ManagementKaizen EventsTotal Work Systems (TQM)Cost OptimizationCost Benefit AnalysisOperational EfficiencyOperations ManagementOperational SupportLeadershipLeadership CommunicationStakeholder ManagementCustomer EngagementDMAIC Cycle
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