Sagar Kamble
@sagarkamble
I lead process excellence, quality systems, and automation across shared services.
IndiaWhat I'm looking for
At Thomas Cook India, I lead process excellence, quality, analytics, and automation across shared services covering Finance & Accounts, procurement, IT support, compliance and risk, customer service, and corporate travel.
I've led 16+ large-scale RPA projects and 65+ Python and VBA automations, reducing manual effort by up to 90%. I also mapped critical AP, AR, and BRS processes for RPA with 99% documentation accuracy.
Across Byju’s, Cogent E-Services, and other BPO and e-commerce environments, I've established QMS frameworks, built and mentored teams of up to 58 QAEs, and used Six Sigma, DMAIC, PDCA, audits, and KPI analysis to improve compliance and customer outcomes.
Experience
Work history, roles, and key accomplishments
Senior Manager - Process Excellence
Thomas Cook India Ltd
Apr 2023 - Present (3 years 5 months)
Developed and implemented a comprehensive quality tracking system, improving compliance rates. Led automation and Six Sigma projects to enhance operational efficiency and service delivery.
Manager - Quality & Training
Cogent E Services
Aug 2022 - Mar 2023 (7 months)
Managed quality and training for customer service, sales, renewals, refunds, and compliance. Implemented quality management systems and process improvements.
Manager - Quality & Presales
Think & Learn Pvt Ltd
Jul 2017 - Jun 2022 (4 years 11 months)
Managed quality, analytics, and automation across all business areas, and presales operations. Led process improvement initiatives and team development.
Lead - Quality
Eureka Outsourcing Solutions
Aug 2016 - Jun 2017 (10 months)
Led quality assurance for customer service and sales operations. Implemented quality frameworks and process improvements.
Lead - Quality
Mulyashopping Pvt Ltd
Jan 2016 - Jul 2016 (6 months)
Managed quality and training across all business areas. Developed and implemented quality management systems.
Quality Analyst
Tatwa Technologies
Mar 2013 - Dec 2014 (1 year 9 months)
Performed quality analysis for customer service operations. Monitored and analyzed performance metrics to ensure quality standards.
Performed quality analysis for customer service operations. Monitored and analyzed performance metrics to ensure quality standards.
Education
Degrees, certifications, and relevant coursework
Dr. D.Y. Patil Vidyapeeth
Master of Business Administration, AI & ML
Pursuing a Master of Business Administration with a focus on AI & ML, expected completion in 2027.
The Global Open University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree in 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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