Michelle Aggrey
@michelleaggrey
Certified Scrum Master passionate about empowering teams and driving success.
United StatesWhat I'm looking for
I am a proven servant leader and certified Scrum Master with two years of experience in agile environments. My passion lies in empowering teams to work efficiently towards achieving their goals. I have successfully transformed organizations from waterfall to agile methodologies, consistently meeting project deadlines while delivering high-quality software.
In my role as a Customer Success Manager and Project Coordinator at Jump the Line, I onboarded new deals, renewed customer relationships, and collaborated with various teams to develop impactful presentations. My experience as a Scrum Master at CPS Energy and TJ MAXX allowed me to coach teams, facilitate scrum ceremonies, and ensure the successful implementation of the scrum framework, all while maintaining a focus on continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Success Manager & Project Coordinator
Jump the Line
Dec 2021 - Present (3 years 6 months)
Onboarded new deals by managing M&A documents, renewed customer relationships, and collaborated with internal teams to develop presentations. Coordinated training sessions and gathered user feedback for continuous app upgrades while implementing outreach programs for lead generation.
Scrum Master I
CPS Energy
Sep 2020 - Aug 2021 (11 months)
Served as Scrum Master for a web-based application project, facilitating scrum ceremonies and coaching teams on the scrum framework. Monitored project progress, identified risks, and managed project documentation to ensure successful delivery.
Scrum Master
TJ MAXX
Feb 2020 - Sep 2020 (7 months)
Conducted scrum ceremonies and supported the scrum team with a servant leadership approach. Managed deliverables and ensured alignment with development teams while facilitating cross-team collaboration and tracking project progress.
Education
Degrees, certifications, and relevant coursework
MDMetropolitan State University of Denver
Bachelor of Science, Human Nutrition and Dietetics
B.S. in Human Nutrition and Dietetics, focusing on the principles of nutrition and dietary practices to promote health and well-being.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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