Nancy Dugdale

Review, edit, and correct legal transcript drafts for accuracy, grammar, punctuation, and formatting in line with legal standards. Manage detailed, confidential legal content with strong attention to detail and deadlines in a fast-paced remote setting.

Supported two distributed DevOps teams, coordinating meetings, organizing workloads, and maintaining visibility of priorities and commitments. Managed Azure DevOps boards, including task updates, documentation, and follow-up to keep projects on track.

Executed test plans and documented results using Azure DevOps, ensuring accurate records and clear communication of issues and resolutions. Used SQL queries to gather and validate data, demonstrating comfort with digital systems and structured information.

Provided day-to-day support for the Canvas learning platform, answering questions, explaining technical issues, and training users. Designed and delivered live webinars and recorded video training to teach system navigation and best practices.

Advised prospective students, managed high-volume inbound and outbound communication, and maintained accurate records of interactions. Coordinated schedules, appointments, and follow-up tasks to support program enrollment and customer satisfaction.

Performed analytical duties supporting recruitment and search operations.

Managed customer experience initiatives across multiple locations, ensuring high service standards and operational excellence.

Served as a customer advocate, addressing client needs and ensuring satisfaction.

Led guest experience initiatives, overseeing team performance and service quality.

Grade: 3.0

Bachelor of Science in Marketing from Louisiana Tech University, completed from August 2004 to August 2008.